UNIVERSITY EXAMINATIONS: 2018/2019
EXAMINATION FOR THE DEGREE OF BACHELOR OF SCIENCE IN
INFORMATION TECHNOLOGY/ BACHELOR OF SCIENCE IN
APPLIED COMMUPING/ BACHELOR OF BUSINESS IN INFORMATION
TECHNOLOGY/ BACHELOR OF SCIENCE IN SOFTWARE
DEVELOPMENT/ BACHELOR OF SCIENCE IN INFORMATION
SECURITY & FORENSICS
BIT1204 PRINCIPLES OF MANAGEMENT/ FUNDAMENTALS
ORGANIZATIONAL MANAGEMENT
FULL TIME/PART TIME/DISTANCE LEARNING
DATE: APRIL, 2019 TIME: 2 HOURS
INSTRUCTIONS: Answer Question One & ANY OTHER TWO questions.
QUESTION ONE
a) Explain the value of studying management. (4Marks)
b) Describe the constraints and challenges facing managers in today’s external environment.
(10Marks)
c) Discuss the challenges for managers in organizations that are becoming global.
(6Marks)
d) Discuss the challenges managers face in managing diversity in a workplace.
(10Marks)
QUESTION TWO
a) Describe management’s role in encouraging ethical behaviour. (10Marks)
b) State some ethical principles that you practice and have helped you build your selfesteem and image. (5Marks)
c) Explain how managers can manage change to avoid resistance from the employees.
(5Marks)
QUESTION THREE
a) Describe the steps in decision making process. (6Marks)
b) Explain how managers can develop and manage effective teams. (10Marks)
c) Explain how goals can motivate the employees. (4Marks)
QUESTION FOUR
a) Define the following: (10Marks)
i) Delayering
ii) Locus of control
iii) Delegation
iv) Span of control
v) restructuring
b) Discuss three suggestions that you would make for maintaining good communication
between a manager and workers in an organization. (6Marks)
c) Differentiate between objectives and aims and give an example of each.
(4Marks)
QUESTION FIVE
a) Explain the features of a good control system. (10Marks)
b) Explain the situations that signal a problem in work environment. (6Marks)
c) State the four skills of a manager. (4Marks)
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