UNIVERSITY EXAMINATIONS: 2018/2019
EXAMINATION FOR THE DEGREES OF BACHELOR OF SCIENCE IN
IT/ BUSINESS IT/ APPLIED COMPUTING
BIT 1204: FUNDAMETNALS OF ORGANIZATONAL
BEHAVIOUR/PRINCIPLES OF MANAGEMENT
FULLTIME/ PART TIME/ DISTANCE LEARNING
ORDINARY EXAMINATIONS
DATE: AUGUST, 2019 TIME: 2 HOURS
INSTRUCTIONS: Answer Question One & ANY OTHER TWO questions.
QUESTION ONE
a) Define management and describe the management process. (8Marks)
b) Discuss challenges managers face in managing diversity. (8Marks)
c) Discuss how an organization can compete globally. (6Marks)
d) Explain the importance of planning in an organization. (6Marks)
e) Justify why human resource is the most important asset for an organization.
(2Marks)
QUESTION TWO
a) Explain the steps in the decision-making process. (8Marks)
b) Explain how a manager can manage change in a dynamic environment. (6Marks)
c) Describe management role in encouraging ethical behavior. (6Marks)
QUESTION THREE
a) Explain the motivational implications of Maslow hierarchy of needs theory.
(10Marks)
b) Describe the situations that can signal problems in an organization. (6Marks)
c) What motivates you in you as student of KCA University? (4Marks)
QUESTION FOUR
a) Describe the importance of control in an organization. (8Marks)
b) Explain the reasons for organizing. (6Marks)
c) Explain the mistakes that managers make in their jobs. (4Marks)
QUESTION FIVE
a) Define the following concepts (8Marks)
i. Span of control
ii. Authority
iii. Motivation
iv. Delayering.
b) Describe the qualities of good objectives. (6Marks)
c) Compare old and new styles of management. (6Marks)
