UNIVERSITY EXAMINATIONS: 2017/2018
EXAMINATION FOR THE DEGREE OF BACHELOR OF SCIENCE IN
INFORMATION TECHNOLOGY/ BACHELOR OF BUSINESS IN
INFORMATION TECHNOLOGY
BIT 1204/BUSS103: PRINCIPLES OF MANAGEMENT/
FUNDAMENTALS OF ORGANIZATIONAL MANAGEMENT
FULL TIME/PART TIME/ DISTANCE LEARNING
DATE: DECEMBER, 2017 TIME: 2 HOURS
INSTRUCTIONS: Answer Question One & ANY OTHER TWO questions.
QUESTION ONE
a) State the four key functions of management and outline the relationship among the
four management functions. (10Marks)
b) Explain why objectives are important to an organization. (6Marks)
c) Define MBO and describe the steps to successful MBO program.
(10Marks)
d) What is the difference between standing plans and single use plans? (4Marks)
QUESTION TWO
a) Define delegation and state the benefits of effective delegation. (10Marks)
b) Describe the relationship between responsibility and authority. (4Marks)
c) Discuss three suggestions that you would make for maintaining good communication
between a manager and workers in a virtual office situation. (6Marks)
QUESTION THREE
a) Identify any five challenges that a manager may face in decision making and for each
challenge suggest an appropriate solution. (10Marks)
b) Explain three ways in which delayering, when applied to the education sector, can
improve effectiveness.
(10Marks)
QUESTION FOUR
a) Explain the features of a good control system. (10Marks)
b) From your experience, outline practical applications and implications of maslows
hierarch of needs theory in motivating those around you.
(10Marks)
QUESTION FIVE
a) Describe the characteristics of management. (6Marks)
b) Explain how managers can establish and maintain a positive organizational culture.
(10Marks)
c) Does it pay to be socially responsible? Explain your answer. (4Marks)
