BIT1104A-BCU100-KCA 003-BAC 1104- BUSINESS COMMUNICATION SKILLS.

UNIVERSITY EXAMINATIONS: 2017/2018
EXAMINATION FOR THE DEGREE OF BACHELOR OF SCIENCE IN
INFORMATION TECHNOLOGY/ BACHELOR OF BUSINESS
INFORMATION TECHNOLOGY/ BACHELOR OF SCIENCE IN
APPLIED COMPUTING/ BACHELOR SCIENCE IN SOFTWARE
DEVELOPMENT
BIT 1104A/BCU 100/KCA 003/BAC 1104: BUSINESS COMMUNICATION
SKILLS
FULL TIME/PART TIME/DISTANCE LEARNING
DATE: AUGUST, 2018 TIME: 2 HOURS
INSTRUCTIONS: Answer Question ONE and any other TWO questions

QUESTION ONE

a) Explain all the components of communication process, (8Marks)
b) Differentiate between interpersonal and intrapersonal communication. (2Marks)
c) Explain how communication can flow in an organization. (10Marks)
d) Describe how technology affects managerial communication. (8Marks)
e) Define the term metacommunication. (2Marks)
QUESTION TWO
a) Explain how managers can facilitate effective one on one communication. (6Marks)
b) Describe five types of interviews that a manager may get involved in. (10Marks)
c) Explain how managers can use meetings to motivate the employees. (4Marks)
QUESTION THREE
a) Describe the principles for effective persuasion. (10Marks)
b) Explain the steps followed in writing a formal report. (10Marks)
QUESTION FOUR
a) What is successful communication? Give an example. (6Marks)
b) How can a manager improve people’s feeling about their work? (8Marks)
c) Explain the barriers created by non- verbal messages. (6Marks)
QUESTION FIVE
a) Differentiate between formal and informal communication. (4Marks)
b) Describe three methods you can employ to improve your reading.
(6Marks)
c) Explain three benefits of using visual aids. (6Marks)
d) Explain the significance of feedback in communication process. (4Marks)

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