UNIVERSITY EXAMINATIONS: 2013/2014
ORDINARY EXAMINATION FOR THE BACHELOR OF SCIENCE
IN INFORMATION TECHNOLOGY
BIT 4401 KNOWLEDGE MANAGEMENT
DATE: APRIL, 2014 TIME: 2 HOURS
INSTRUCTIONS: Answer Question ONE and any other TWO
(a) Discuss the components of knowledge management infrastructure and design.
(b) Define data mining and explain its role in knowledge management.
(c) Explain five technologies that facilitate knowledge discovery through
socialization. [5 Marks]
(d) Explain any five groupware applications for knowledge sharing [5 Marks]
(e) With the aid of examples, distinguish between tacit knowledge and explicit
knowledge. [5 Marks]
(a) Define knowledge portal and highlight their uses in knowledge management.
(b) Discuss three critical components of knowledge management, sometimes refered
to as knowledge architecture. [6 Marks]
(c) Highlight three merits and demerits of interviewing as a tool for capturing tacit
knowledge. [4 Marks]
(d) Discuss the term “knowledge worker” in the context of the 21st century and
explain any 5 roles played by knowledge workers in modern organizations.
(a) Explain the importance of knowledge management assessment in the
organization. [5 Marks]
(b) What role does organizational culture have in implementing a knowledge
management program in the organization? Highlight some of the cultural issues
that impede or promote knowledge sharing. [5 Marks]
(c) Knowledge management and sharing cannot happen unless you get the
environment right. Discuss the factors that influence the KM implementation in
an organization. [5 Marks]
(d) Discuss advantages of socialization as a means of knowledge externalization.
(a) Discuss five benefits of ICT application in knowledge management.
(b) What, in your opinion, are the implications of globalization on knowledge
management? [4 Marks]
(c) Knowledge is the only critical asset in an organisation that walks out of your door
every day. Discuss [6 Marks]
(d) What is the role of social media in knowledge management. [5 Marks]
(a) Discuss any five intelligents systems in knowledge management. [10 Marks]
(b) Explain why knowledge is considered a source of sustainable competitive
advantage? [6 Marks]
(c) Explain any four strategies of knowledge transfer. [4 Marks]