UNIVERSITY EXAMINATIONS: 2014/2015
ORDINARY EXAMINATION FOR THE BACHELOR OF SCIENCE
IN INFORMATION TECHNOLOGY
BIT 4401 KNOWLEDGE BASED MANAGEMENT
DATE: APRIL, 2015 TIME: 2 HOURS
INSTRUCTIONS: Answer Question ONE and any other TWO
QUESTION ONE (COMPULSORY)
a) Using examples to illustrate your answers, explain the differences between the
following concepts: (4 marks)
i) procedural and declarative knowledge.
ii) semantic and episodic knowledge
b) Identify two trends that will highlight the future of knowledge management.
(4 marks)
c) Discuss atleast four driving fours in knowledge management (8 marks)
d) Explain at least four knowledge capture techniques (4 marks)
e) Describe the link between personal learning and organizational learning? (4marks)
f) Describe the difficulties or challenges of Knowledge Management (4 marks)
g) Differentiate between knowledge and wisdom (2 marks)
QUESTION TWO
a) Knowledge based Systems (KBSs) are developed to deal with particular application
domains in which alternative techniques are unable to produce reliable and
manageable solutions. Identify and discuss five aspects of human intelligence that
could be used to characterise intelligent knowledge-based systems. (10 marks)
b) Discuss critically how an understanding of managing knowledge through history can
help you manage knowledge today. (10 marks)
QUESTION THREE
a) Develop an argument either in favour of or against the preference for KBS over
conventional IT systems. (10 marks)
b) Discuss the broad implications for KBS arising from the introduction of cloud
computing techniques that provide intelligent computing power over the internet.
(10 marks)
QUESTION FOUR
Consider the implications for personal privacy arising from the use of data analytics to
monitor and interpret online behaviour.
i) Discuss the implications of using intelligent data analytics to enhance the online
experience for web users. (5 marks)
ii) Discuss the implications of using intelligent data analytics to unfairly exploit data on
user behaviour. (5 marks)
iii) Discuss how AI technology could be used in data analytics to help users of online
educational systems to learn more effectively. (10 marks)
QUESTION FIVE
a) Describe how information technology is used to bring out various solutions for
managers in decision making (6 marks)
b) Discuss in detail the influence of web portals, ontologies and business intelligence.
(8 marks)
c) A knowledge audit helps the audited organization to determine what knowledge is
being managed and how well it is being managed. Describe with illustrations any
knowledge audit model that an organization can adopt in its KM initiatives. (6 marks)
