UNIVERSITY EXAMINATIONS: 2011/2012
YEAR III EXAMINATION FOR THE BACHELOR OF SCIENCE IN
INFORMATION TECHNOLOGY
BIT 3204 BUSINESS PROCESS REENGINEERING
DATE: APRIL 2012 TIME: 2 HOURS
INSTRUCTIONS: Answer Question One and Any other Two Questions
QUESTION ONE
a) Distinguish between the following
i.Intuitive and methodological approaches to BPR. [3 Marks]
ii.TQM and BPR [3 Marks]
iii.Baselining and benchmarking [3 Marks]
b) Briefly explain why is it important to consider using BPR tools in a BPR project? [3 Marks]
c) Describe the six categories of BPR tools. Choose one and give details on how such tools might
improve a BPR project. [8 Marks]
d) Discuss the different impacts of cost-focused BPR versus revenue-focused BPR. [5 Marks]
e) Discuss the difference between employing IT to automate work and using them to reengineer
business processes. [5 Marks]
QUESTION TWO
a) Describe the three basic types of benchmarking. [6 Marks]
b) Briefly explain how functions or processes to be benchmarked can be selected [6 Marks]
c) Discuss the values and limitations of benchmarking. [8 Marks]
QUESTION THREE
a) Describe the various teams, committees, and individuals that play a role in one BPR methodology.
What is the role of each? [6 Marks]
b) Learning, integration, and cost are the issues that must be addressed in considering a BPR
toolset. Describe the trade-offs associated with these three criteria. [6 Marks]
c) With the aid of examples discuss the principles of reengineering. [8 Marks]
QUESTION FOUR
a) Discuss each of the five levels of IT-enabled business transformation. Give examples of each.
[10 Marks]
b) Briefly explain why many “strategic information systems” are not really very strategic at
all. [5 Marks]
c) Explain why business network redesign is not just electronic data interchange (EDI). [5 Marks]
QUESTION FIVE
a) Strategic decision making calls for process modelling to find out what is the right alternative for
organizational change. What are the four conditions for good decision support systems? [8 Marks]
b) Discuss the architectural characteristics of a business process.
[8 Marks]
c) Explain the impact of BPR on organization structure. [4 marks]
