BIT 3101 LEADERSHIP AND TEAM BUILDING KCA Past Paper

UNIVERSITY EXAMINATIONS: 2012/2013
EXAMINATION FOR THE BACHELOR OF SCIENCE IN
INFORMATION TECHNOLOGY
BIT 3101 LEADERSHIP AND TEAM BUILDING
DATE: AUGUST, 2013 TIME: 2 HOURS
INSTRUCTIONS: Answer Question ONE and Any Other TWO Questions

QUESTION ONE
As sales manager for Honda, Yadur occasionally relies on punishment to try to improve
his employee‘s performance. For instance once he was dealing with a salesman who was
having a bad month, after a week without a sale. Yadur confronted him. He screamed at
the employee, told him his performance was unacceptable, and then threw a notebook
binder at him. YADUR unapologetic about his behavior, said” I am always tough on all
my sales people, but they know the reason is that I want them to do better. Do I think the
reason is always effective? No. but if you do it once in a while, it works.”

a) What conditions, if any, do you think justify the use of punishment? [4 Marks]
b) What are the downsides of using punishment? [6 Marks]
c) Discuss other forms of motivation that Yadur could have used. [4 Marks]
d) Ethical management is a concept which has received a lot of attention in many
organizations of late, explain the reasons behind this development. [6 Marks]
e) Explain four ways in which emotional intelligence contributes to leadership
effectiveness. [10 Marks]

QUESTION TWO
Corporate retreats where team members participate in activities ranging from mountain
climbing to trust building exercises(where team members let themselves fall backwards
into their colleagues’ arms),are used by companies to foster effective teamwork. Howard
Atkins, chief financial officer at wells Fargo, believes that corporate retreats aid in team
building, which in turn improves company performance.
a) Discuss how team-building activities such as mountain climbing increase productivity.
[6 Marks]
b) What other factors might be responsible for increase in profitability following a
corporate retreat? [5 Marks]
c) Describe any three types of teams [9 Marks]
QUESTION THREE
a) Briefly explain why it is important for new managers to select the right leadership style
when they join an organization. [9 Marks]
b) Discuss the reasons why people resist change in most organizations. [6 Marks]
c. Describe the measures a leader can take to overcome this resistance. [5 Marks]
QUESTION FOUR
a) Discuss the leadership roles as advanced by Henry Mintzberg. [10 Marks]
b) Leaders are born and not made. Argue for or against this statement. [6 Marks]
c) Describe influencing and factors that contribute to influencing. [4 Marks]
QUESTION FIVE
a) Briefly explain, how the knowledge of personality and traits contribute to effective
leadership? [10 Marks]
b) Discuss five ways of managing conflict. [10 Marks]

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