UNIVERSITY EXAMINATIONS: 2010/2011
SECOND YEAR EXAMINATION FOR THE DEGREE OF BACHELOR OF
SCIENCE IN INFORMATION TECHNOLOGY
BIT 2203: STRATEGIC MANAGEMENT INFORMATION SYSTEMS
DATE: AUGUST 2011 TIME: 2 HOURS
INSTRUCTIONS: Answer question ONE and any other TWO questions
Question One
a) Define an information system from both a technical and a business perspective. (8 Marks)
b) Why are information systems so essential in business today (2 Marks)
c) What are the complementary assets required for information technology to provide value to a
business (10 Marks)
d) Identify and describe contemporary approaches to the study of information systems and distinguish
between computer literacy and information systems literacy (10 Marks)
Question Two
a) Provide an overview of the six business objectives of information systems (12 Marks)
b) Information systems produce the information that organizations need to make decisions, control
operations, analyze problems, and create new products or services. Identify and describe the three
activities found in information systems (8 Marks)
Question Three
a) Briefly describe how information systems influence organizations, people, and technology(8 Marks)
b) Explain the difference between a management information system and a decision-support system as
they relate to middle managers. (8 Marks)
c) Discuss the interrelationships among TPS, MIS, DSS, and ESS systems (4 Marks)
Question Four
a) What is the function of a CRM system? (6 Marks)
b) Businesses today are enabled by or based upon digital networks. What is meant by e-business and ecommerce? ( 8 Marks)
c) What could account for differences in the uses of information systems in different organizations?
(6 Marks)
Question Five
a) Discuss the concept of the reciprocal relationship that organizations have with their
environments. (5 Marks)
b) According to Mintzberg’s classification, list five basic kinds of organizational structures, and
give an example of each. (5 Marks)
c) How does the rise of computer use in business threaten employment (5 Marks)
d) Give three examples of how businesses can use wireless technology. (5 Marks)
