UNIVERSITY EXAMINATIONS: 2013/2014
ORDINARY EXAMINATION FOR THE BACHELOR OF SCIENCE
IN INFORMATION TECHNOLOGY
BIT 1204 FUNDAMENTALS OF ORGANIZATIONAL
MANAGEMENT
DATE: APRIL, 2014 TIME: 2 HOURS
INSTRUCTIONS: Answer Question ONE and any other TWO
QUESTION ONE
(a) Explain in your own words what is meant by a learning organization (4 Marks)
(b) Management principles are universal. Explain this statement. (2 Marks)
(c) The behavioral approach to management emphasizes increasing production
through an understanding of people. Discuss. (10 Marks)
(d) Describe what is corporate social responsibility and the benefits involved.
(4 Marks)
(e) Define MBO and describe the steps necessary for it to be successful. (10 Marks)
QUESTION TWO
(a) Explain the significance of planning. (8 Marks)
(b) Describe the qualities of managers and administrators. (8 Marks)
(c) Explain how the top management can support planning. (4 Marks)
QUESTION THREE
(a) Define the following terms (10 Marks)
i. Span of control
ii. Departmentation. -.
iii. Delayering
iv. Job rotationv. Job description
(b) State the bases for departmentation in an organization. (6 Marks)
(c) State the issues that cannot be delegated (4 Marks)
QUESTION FOUR
(a) Define authority and explain why it is so important in organizations. (10 Marks)
(b) Justify the importance of communication to managers (10 Marks)
QUESTION FIVE
(a) Explain the role of control function and explain the features of a good control
system. (12 Marks)
(b) Explain how information technology has enhanced the business management.
(10 Marks)
