UNIVERSITY EXAMINATIONS: 2010/2011
FIRST YEAR EXAMINATION FOR THE DEGREE OF BACHELOR OF
SCIENCE IN INFORMATION TECHNOLOGY
BIT 1204: FUNDAMENTALS OF ORGANIZATIONAL MANAGEMENT
DATE: AUGUST 2011 TIME: 2 HOURS
INSTRUCTIONS: Answer question ONE and any other TWO questions
Question One
a) Give reasons why the study of Fundamentals of Organizational Management is important to a
Bachelor of Science and IT student [5 Marks]
b) Explain the following System concepts and their significance in organizational management
i) Environment
ii) Goal [5 Marks]
c) (i) Outline the levels of management that exist in organizations [4 Marks]
(ii) For each of the levels, give two unique responsibilities associated with them [6 Marks]
d) One of the major contributions to the Administrative theory of management was the idea of
universal principles of management by Henri Fayol. Discuss [10 Marks]
Question Two
a) (i) Explain the concept of Organizational Social Responsibility. [4 Marks]
(ii) With examples, highlight ways in which Kenyan organizations have been able to implement
this concept [8 Marks]
b) Describe the characteristics of effective organisational goals? [8 Marks]
Question Three
a) Discuss the Decision Making Process [ 10 Marks]
b) Highlight ways in which MISs contribute to effective decision making in organizations
[10 Marks]
Question Four
a) Discuss any THREE approaches to departmentalization in organizations. [6 Marks]
b) State which one is the most preferred and why [4 Marks]
c) Discuss ANY three approaches used by organizations to identify suitable candidates during the
selection and recruitment of new staff
[10 Marks]
Question Five
a) i) Discuss the factors that influence span of control in management [4 Marks]
ii) Outline reasons that qualify planning as primary to other functions of management [8 Marks]
b) Highlight ways in which the World Wide Web (WWW) is helping firms to coordinate activities
across international markets. [6 Marks]
