UNIVERSITY EXAMINATIONS: 2014/2015
ORDINARY EXAMINATION FOR THE BACHELOR OF SCIENCE
IN INFORMATION TECHNOLOGY
BIT 1204 FUNDAMENTALS OF ORGANIZATION MANAGEMENT
DISTANCE LEARNING
DATE: APRIL, 2015 TIME: 2 HOURS
INSTRUCTIONS: Answer Question ONE and any other TWO
QUESTION ONE: COMPULSORY
a) An organization can be defined in different ways but there are common features to all
organizations. Briefly discuss the features. (10 Marks)
b) Scientific management is a perspective on management which emphasises on finding
ways to manage work and organizations more efficiently. It is made up of three
different approaches. Briefly discuss the approaches. (6 Marks)
c) Give a brief description of the following contemporary management theories.
Theory Z approach
Total quality management
Systems theory (6 Marks)
d) Organizations evaluate the information they receive on four factors. Highlight the
four factors and explain the importance of each of them. (8 Marks)
QUESTION TWO
Decision making is one of the most important planning related activities that managers
undertake.
a) Describe the various kinds of decisions that managers make (6 Marks)
b) Describe a method that can be used to make unstructured and non-programmed
decisions. (6 Marks)
c) Outline the various potential obstacles to planning. (8 Marks)
QUESTION THREE
a) People accept the influence of leaders because these leaders have power which
comes from various sources. Clearly discuss the sources. (12 Marks)
b) Briefly explain the concept of situational leadership. (2 Marks)
c) Describe the following styles of leadership
i) Democratic leadership style
ii) Autocratic leadership style
iii) Laisez faire leadership style. (6 Marks)
QUESTION FOUR
a) Discuss Maslow’s hierarchy of needs and its applicability in organizations.
(10 Marks)
b) Highlight ten things that can cause motivation when introduced to a job. (10 Marks)
QUESTION FIVE
a) Human Resource Functions refer to those tasks and duties performed in organizations
to provide for and coordinate human resources. Give any five functions of Human
Resource Management. (5 Marks)
b) Environmental uncertainty increases or decreases as environments vary along five
basic dimensions, explain the dimensions. (5 Marks)
c) Discuss the main environmental factors that affect business organizations.
(10 Marks)
