UNIVERSITY EXAMINATIONS: 2012/2013
EXAMINATION FOR THE BACHELOR OF SCIENCE IN
INFORMATION TECHNOLOGY
BIT 1108 BUSINESS COMMUNICATION SKILLS
DATE: AUGUST, 2013 TIME: 2 HOURS
INSTRUCTIONS: Answer Question ONE and Any Other TWO Questions
QUESTION ONE
a) Write an essay on how to be a super secretary of a committee meeting.
(10 Marks)
b) Identify and explain five types of graphic communication that could be useful in
specific organizational communication contexts. (5 Marks)
c) Explain the importance of referencing for university students. (5 Marks)
c) Identify an explain how any five types of non-verbal communication that can
have a positive effect on an interviewer/interviewee in a job selection interview.
(4 Mark)
d) Illustrate the advantages and disadvantages of the grapevine for management.
(6 Marks)
(Total marks =30)
QUESTION TWO
a) An effective reader ought to be aware of four useful reading techniques .Explain
and illustrate with examples what these techniques are. (8 Marks)
b) Explain the advantages of using electronic mail in day to day communication in
the workplace? (6 Marks)
c) When presenting on your research project , you will need to gauge whether your
listeners are attentive. What are the indications that your audience is listening
actively? (6 Marks)
QUESTION THREE
a) Outline ten essential steps in the planning and preparing of an oral presentation?
(10 Marks)
b) Outline five forms of up-ward communication in the workplace and explain each
one’s purpose. (10 Marks)
QUESTION FOUR
a) As a supervisor, write a short report on the effectiveness of downward
communication in your department in organization XYZ. (15 marks)
b) Why is audience analysis very important before an oral presentation. (5 Marks)
QUESTION FIVE
a) A PR officer has been asked to prepare a speech on PR planning and strategizing for
his/her organization. Which five groups would he/she have represented in the
audience and why? (5 Marks)
b) As a customer write a letter of complaint about a piece of electronic equipment you
bought from a shop. Use the bad news format and full block layout. (10 Marks)
c) Identify the following meeting terminologies: (5 Marks)
i) Proxy
ii) Casting vote
iii) Quorum
iv) Adjourn
v) Ultra vires
