BIT 1104A KCA 003 BAC 1104 BCU 100 – BUSINESS COMMUNICATION SKILLS KCA Past Paper

UNIVERSITY EXAMINATIONS: 2019/ 2020
EXAMINATION FOR THE DEGREE OF BACHELOR OF SCIENCE IN
INFORMATION TECHNOLOGY/ BUSINESS INFORMATION
TECHNOLOGY/ APPLIED COMPUTING/ SOFTWARE DEVELOPMENT/
INFORMATION SECURITY & FORENSCIS
BIT 1104A/ KCA 003/ BAC 1104/ BCU 100: BUSINESS COMMUNICATION
SKILLS
FULL TIME/PART TIME/DISTANCE LEARNING
DATE: MAY, 2020 TIME: 6 HOURS
INSTRUCTIONS: Answer ALL Questions

SECTION B: 20 MARKS
a) Explain the importance of communication in an education institution. Relate your answer
to KCA University. (10Marks)
b) “Communication is a must, we want to express our emotions, actions and opinions, we
want them to received, understood and accepted by others”. Discuss the relevance of this
statement. (10Marks)
SECTION C: 20 MARKS
a) Discuss the impact of communication technology on management. Give relevant
examples citing the advantages and disadvantages of each.
(15Marks)
b) Explain the importance of channel richness to improving communication effectives.
(5Marks)

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