MAASAI MARA UNIVERSITY
REGULAR UNIVERSITY EXAMINATIONS
2019 /2020 ACADEMIC YEAR
FOURTH YEAR FIRST SEMESTER
SCHOOL OF BUSINESS & ECONOMICS
BACHELOR OF COMMERCE
COURSE CODE: BCM 4195
COURSE TITLE: MANAGEMNT OF STRATEGIC
CHANGE
DATE:16TH DECEMBER 2019 TIME: 8.30 – 10.30 AM
INSTRUCTIONS TO CANDIDATES:
1. Attempt questions one and any other three.
2. Do NOT write on this question paper
1. Change in organizations is influenced by internal or external forces
(a)Discus five external sources of change in organizations.(10 marks)
(b) Discuss the three levels of change. (15 Marks)
2. Abigail, your former classmate at Maasai Mara University has been
appointed as the new CEO atMara Enterprises ltd at Nakuru city. Explain
to her in details the factors/forces which could course a planned change
in a business organization.
3. As a manager, you are assigned the responsibility of implementing a
major change in the organization. DiscussFIVE reasons why people may
resist change in organizations. (15 marks)
4. Name and explain the steps involved in the implementation of strategic
changes. (15 marks)
5. You are a guest speaker at a manager’s seminar on strategic change
management. Explain to them any five methods/strategies an
organization can adopt to overcome resistance to change.(15 marks)
