MAASAI MARA UNIVERSITY
REGULAR UNIVERSITY EXAMINATIONS 2013/2014 ACADEMIC YEAR
THIRD YEAR FIRST SEMESTER
SCHOOL OF BUSINESS AND ECONOMICS
BACHELOR OF BUSINESS MANAGEMENT
COURSE CODE: BBM 372
COURSE TITLE: CULTURE AND MANAGEMENT
DATE:25TH APRIL 2014 TIME: 9.00AM – 12.00PM
INSTRUCTIONS TO CANDIDATES
Question ONE is compulsory
Answer any other TWO questions
This paper consists of 2 printed pages. Please turn over.
QUESTION 1
i) Define conflict ( 2marks)
ii) Demonstrate how useful conflict is in promotion of organizational goals ( 5 marks)
iii) Distinguish between substantive and emotional conflict ( 4 marks)
iv) Briefly explain five ways to deal with conflict at the work place
( 5 marks)
v) One of the more important skills for managers is to change how some aspect of the company functions. People resist change, even when they know it is necessary. How can managers leverage on the organizational culture to promote change? ( 6 marks)
vi) Discuss the ingredients for an effective team ( 8 marks)
QUESTION 2
i) Distinguish between the attributes of change managers and status quo managers ( 10 marks)
ii) How can mangers create and lead high performance teams?
( 10 marks)
QUESTION 3
i) By use of the management process, highlight the requisite management skill that a manager requires to be effective at each level. ( 12 marks)
ii) Regular communication reduces uncertainty and fosters alignment around project goals.
A successful change initiative requires a solid communication plan. How does organizational culture promote or inhibit effective communication? ( 8 marks)
QUESTION 4
i) As a manager, explain how you can use teams to promote the achievement of the firm’s objectives ( 10 marks)
ii) Explain how perceptions influence individual worker’s behavour in the work place ( 10 marks)
QUESTION 5
‘Cultures exist within organizations, and variations of culture across companies have been argued as key for success or failure.’
i) Define culture ( 2marks)
ii) Discuss the elements of organizational culture ( 8 marks)
iii) Explain five different types of teams ( 10 marks)
