MAASAI MARA UNIVERSITY
REGULAR UNIVERSITY EXAMINATIONS
2013/2014 ACADEMIC YEAR
THIRD YEAR SECOND SEMESTER
SCHOOL OF BUSINESS AND ECONOMICS
BACHELOR OF BUSINESS MANAGEMENT
COURSE CODE: BBM 362
COURSE TITLE: LABOUR & INDUSTRIAL RELATIONS
DATE: 22ND APRIL 2014 TIME: 9.00A.M – 12.00 PM
INSTRUCTIONS TO CANDIDATESANSWER QUESTION 1 AND
ANY 3 QUESTIONS FROM SECTION 2SECTION 1 25 Mks
QUESTION 1 (COMPULSORY)
1. a. Industrial problems result from 3 broad categories or classifications. State any 2 and give examples. (4mks)
b. i) The employment relationship is referred to as a tri- partite body.
Explain (4mks)
ii) State the two important functions of the Government in the employment relationship (2mks)
c. State and briefly outline three factors that shape Industrial relations (6mks)
d. Briefly outline the roles of the following in maintaining industrial relations (6mks)
i) Line supervisor
ii) Shop steward
e. Arbitration can be used to settle disputes where the issues are clear or concern the interpretation of an agreement. What are the main stages of Arbitration. (3mks)
SECTION 2
2.
i. Define the term collective bargaining (2mks)
ii. State any 3 features of the collective bargaining process (3mks)
iii. State any 5 conditions for successful collective bargaining (10mks)
3.
i. State the new Labour Laws (5mks)
ii. Enumerate any 5 objectives of repealing the Old Labour Laws (5mks)
iii. Briefly outline any 5 Employers concerns on the implication of the new Labour Laws (5mks)
4
i. Define the Grievance Procedure (2mks)
ii. Briefly outline the steps generally involved in a grievance procedure (8mks)
iii. List any 5 reasons of having a grievance procedure (5mks)
5
i. Define and briefly outline the concept of trade unions (5mks)
ii. Discuss the challenges facing the trade union movement. (10mks)
