UNIVERSITY EXAMINATIONS: 2018/2019
EXAMINATION FOR THE DEGREE OF BBIT/BAC/BIT
BBIT /BAC/BIT 4401: KNOWLEDGE MANAGEMENT
FULL TIME/PART TIME/DISTANCE LEARNING
DATE: APRIL, 2019 TIME: 2 HOURS
INSTRUCTIONS: Answer Question One & ANY OTHER TWO questions.
a. Discuss the impacts of organizational structure on knowledge management.
b. Explain why knowledge is considered a source of sustainable competitive advantage?
c. Explain any four strategies of knowledge transfer. [4Marks]
d. Highlight three merits and demerits of interviewing as a tool of for capturing tacit
e. Discuss the activities involved in knowledge engineering. [8Marks]
a. Discuss how ICT can be applied in knowledge management and explain the various
factors to be considered for successful implementation of ICT. [6Marks]
b. Knowledge architectures exist within four primary contexts that influence the impact KM
will have on the organization’s performance. Explain. [4Marks]
c. Discuss the opportunities accorded by knowledge portals in an organization and show how
they can be implemented in organizations. [6Marks]
d. How important are organizational factors or practices in institutionalization of knowledge
a. Explain the importance of knowledge management assessment in the organization.
b. What role does organizational culture have in implementing a knowledge management
program in the organization? Highlight some of the cultural issues that impede or promote
knowledge sharing. [8Marks]
c. What are the key drivers of knowledge management? [6Marks]
a. What is knowledge management? [2Marks]
b. Knowledge management and sharing cannot happen unless you get the environment right.
Discuss the factors that influence the KM implementation in an organization.
c. Explain five enablers of knowledge management in an organization.
a. Discuss the components of knowledge base system. [10Marks]
b. What, in your opinion, are the implications of globalization on knowledge management?