TUESDAY: 22 August 2023. Morning Paper. Time Allowed: 3 hours.
Answer ALL questions. Marks allocated to each question are shown at the end of the question. Do NOT write anything on this paper.
QUESTION ONE
1. Differentiate between “Decree” and “Judgment”. (4 marks)
Enumerate FOUR contents of a judgement. (4 marks)
2. Examine THREE reasons that may compel collection agencies to increase their charges. (6 marks)
3. Analyse THREE factors that a credit manager could consider when developing a debt collection strategy. (6 marks)
(Total: 20 marks)
QUESTION TWO
1. State FOUR support services offered by insurance companies in debt collection. (4 marks)
2. Poor cash flow is one of the key reasons for business failure among start-ups.
With reference to the above statement, discuss THREE ways an entrepreneur could manage start-up cash. (6 marks)
3. Analyse FIVE loan classification categories under prudential guidelines as issued by the Central Bank.
(10 marks)
(Total: 20 marks)
QUESTION THREE
1. Outline FOUR attributes of a good debt collection performance measure. (4 marks)
2. Assess FOUR ways of improving the process of debt collection. (8 marks)
3. Examine FOUR guidelines that collection professionals could use to help them get the best results from outsourced collection agencies. (8 marks)
(Total: 20 marks)
QUESTION FOUR
1. Distinguish between “Debt outsourcing” and “Debt sale”. (4 marks)
Enumerate FOUR benefits of debt sale. (4 marks)
2. Highlight FOUR measures that could help simplify the past-due payments process. (4 marks)
3. Analyse FOUR measures available in enforcing judgement to get payment. (8 marks)
(Total: 20 marks)
QUESTION FIVE
1. Discuss THREE hurdles of the debt collection process. (6 marks)
2. Assess THREE behavioural strategies applied to enhance debt collection performance. (6 marks)
3. Evaluate FOUR benefits of accounts receivable aging report. (8 marks)
(Total: 20 marks)
