UNIVERSITY EXAMINATIONS: 2018/2019
EXAMINATION FOR THE DEGREE OF MASTERS OF SCIENCE IN
INFORMATION SYSTEMS MANAGEMENT/ MASTERS OF SCIENCE IN
DATA COMMUNICATIONS
MISM 5303/MDCN 5303: ICT POLICY
ORDINARY EXAMINATIONS
DATE: AUGUST, 2019 TIME: 2 HOURS
INSTRUCTIONS: Answer Question One & ANY OTHER TWO questions.
QUESTION ONE [20 MARKS]
Several authors have forecasted the future trends in workforce technologies. Using a global
logistics company with over 30,000 workers, analyze the statements listed below, and
clearly identify and describe TWO policy areas that would be of concern in each case
(2 Marks for identifying, 2 Marks for correct description)
a) The technology of the future will be both collaborative and connected. (4 Marks)
b) There will be increased and more widespread use of intelligent self-service via
employee portals. (4 Marks)
c) Pervasiveness- The worker of the future will be able to work from anywhere, any
time and on any device. (4 Marks)
d) The concept of “bring your own device” popularly known as BOYD, will be more
acceptable in the organization. (4 Marks)
e) There will be less resistance to concepts such as “cloud-based HRM” (4 Marks)
QUESTION TWO (15 MARKS)
a) Distinguish between universal access and universal service in as far as internet services
are concerned. (5 Marks)
b) Explain the mechanisms that developed countries have put in place to promote universal
service and to increase universal access (4Marks)
c) Identify and describe THREE policy interventions that you would propose to the
government of a developing nation such as Kenya to help address the concept of the
digital divide. (6 Marks)
QUESTION THREE (15 MARKS)
a) Discuss the notion of globalization and the economic dimension of globalization
(4 Marks)
b) Discuss the validity of the various meanings of ‘information society (6 Marks)
c) Produce a draft policy document that would be able to address the concept of quality of
work and the welfare of computing staff in an organization where you work
(5 Marks)
QUESTION FOUR (15 MARKS)
One of the impacts of Information Communications Technology on the workplace is the concept
of employment.
a) Discuss the pessimistic, realistic and optimistic views of the impact of ICT on
employment. Use suitable illustrations to punctuate your discussion. (6 Marks)
b) Develop a draft ICT policy document that you would use to reduce the negative impacts
of ICT on employment. (9 Marks)
