UNIVERSITY EXAMINATIONS: 2018/2019
EXAMINATION FOR THE DEGREE OF MASTERS OF SCIENCE IN
DATA ANALYTICS/ MASTERS OF SCIENCE IN INFORMATION
SYSTEMS MANAGEMENT
MDA 5103/ MISM 5103: BUSINESS PROCESS MODELLING AND WEB
APPLICATIONS
ORDINARY EXAMINATIONS
DATE: AUGUST, 2019 TIME: 2 HOURS
INSTRUCTIONS: Answer Question One & ANY OTHER TWO questions.
QUESTION ONE (20 MARKS)
(a) Define the following terms as used in business process management
(i) Business process modeling (2 Marks)
(ii) Business Process Framework (2 Marks)
(b) Explain the three approaches to Business process management. (6 Marks)
(c) What is the importance of using a process framework during process modeling?
(4 Marks)
(d) Explain the reasons for using business process analysis in a business (4 Marks)
(e) What is business process improvement? (2 Marks)
QUESTION TWO (15 MARKS)
Use the given scenario to answer this question.
Introduction
Transchem Pharmaceuticals is a wholesaler who supplies independent pharmacies located
throughout the East Africa with drugs. The company operates through a sales force, with each
salesman being allocated a number of pharmacies, some of whom are existing clients. During the
weekly visit the salesman takes orders for the goods that the pharmacy wishes to receive in the
next delivery.
Fulfil Order Process
At the end of each day the salesman faxes the orders through to the sales administration team, who
check the orders for completeness (name, delivery address, etc). Any orders that are incomplete
are returned to the salesman, who is responsible for returning the order to the client. Complete
orders are recorded, and the sales administration team then check to see if the client is an existing
client. For existing clients, the sales administration team then send the order to the warehouse for
the dispatch of the goods. For new clients, the order is passed to the credit control clerk who checks
the client’s credit worthiness. If the credit status of a potential client is unsatisfactory the salesmen
is notified and it is his responsibility to notify the potential client that they have been rejected. If
the credit status of a potential client is satisfactory the credit control clerk passes the order to the
sales ledger clerk who then prepares a client file. Once the client file is prepared the order is passed
to the warehouse so that the goods can be dispatched. Once the warehouse receives the order, a
member of the warehouse team picks, or selects, the goods for dispatch. Once the goods are picked
they are checked against the order by the warehouse supervisor. If the order is incomplete, the
complete order is returned to the warehouse team member to re-pick the goods. The order is then
rechecked by the warehouse supervisor. When the order is complete the warehouse dispatches the
goods to the client. Once the goods are dispatched the sales ledger clerk prepares and dispatches
and invoice to the client.
Required:
Develop a business process model for the Fulfil Order business process described in the scenario.
The actors should be shown using swim lanes. (15 Marks)
QUESTION THREE (15 MARKS)
(a) Explain the primary use of SCOR process framework, its contents and what it enables
companies to achieve (10 Marks)
(b) Discuss any two developments in business process modeling research (5 Marks)
QUESTION FOUR (15 MARKS)
(a) Use some examples to explain the any four business process measures (8 Marks)
(b) Explain the process improvement attributes (7 Marks)
