UNIVERSITY EXAMINATIONS: 2017/2018
EXAMINATION FOR THE DEGREE OF BACHELOR OF SCIENCE IN
INFORMATION TECHNOLOGY/ BACHELOR OF BUSINESS IN
INFORMATION TECHNOLOGY/ BACHELOR OF SCIENCE IN
INFORMATION COMMUNICATIONS TECHNOLOGY/ BACHELOR
OF SCIENCE IN APPLIED SCIENCE
BIT 1104A/BCU 100/KCA 100/BAC 1103: BUSINESS
COMMUNICATION SKILLS
FULL TIME/PART TIME/ DISTANCE LEARNING
DATE: DECEMBER, 2017 TIME: 2 HOURS
INSTRUCTIONS: Answer Question One & ANY OTHER TWO questions.
QUESTION ONE
a) Define communication and explain what successful communication is. (10Marks)
b) Explain three key benefits of using visual aids in an oral presentation. (6Marks)
c) What is feedback, and how should managers use it when communicating? (4Marks)
d) Many meetings take place in organizations and an effective meeting is an efficient
tool in the communication process. Describe the purposes of meetings.
(10Marks)
QUESTION TWO
a) List and explain five types of interviews that a manager can get involved in.
(10Marks)
b) Explain the barriers created by non- verbal messages. (6Marks)
c) What is nonverbal communication? Explain its significance. (4Marks)
QUESTION THREE
a) Employers and potential employees value communication ability more than other
ability, even more than specialized technical skills. Discuss the relevance of this
statement. (10Marks)
b) Describe the significance of sharing. (4Marks)
c) Effective speakers have confidence in themselves when speaking before people.
Explain how one can gain confidence in public speaking.
(6Marks)
QUESTION FOUR
a) State the four key skills of a good manager. Which is the most important one in
building good teamwork? (5Marks)
b) Describe four types of formal communication channels. (8Marks)
c) How can managers encourage the flow of formal communication? (4Marks)
d) Why do people prefer face to face communication? (3Marks)
QUESTION FIVE
a) Define plagiarism and explain how one can avoid it. (6Marks)
b) Explain three types of readings (6Marks)
c) Describe how communication technology has impacted on organizational
management. (8Marks)
