UNIVERSITY EXAMINATIONS: 2015/2016
EXAMINATION FOR THE DIPLOMA IN BUSINESS/
INFORMATION TECHNOLOGY
DIT105 DBIT101 BUSINESS COMMUNICATION SKILLS
DATE: AUGUST 2016 TIME: 1½HOURS
INSTRUCTIONS: Answer Any THREE Questions.
QUESTION ONE
a) Describe the communication process. (6 Marks)
b) Define the following terms: (4 Marks)
i. -encoding
ii. -decoding
iii. -metacomunication
iv. -feedback
c) Explain how one can overcome the communication barriers. (10 Marks)
QUESTION TWO
a) Describe five purposes of communication. (10 Marks)
c) Describe briefly the five steps of the listening process (10 Marks)
QUESTION THREE
a) Name and explain the principles of effective persuasion. (10Marks)
b) Real communication is an active process and three things show successful
communication. Explain them. (6 Marks)
c) Differentiate between verbal and non verbal communication and name two
examples of each. (4 Marks)
QUESTION FOUR
a) Name five types of business reports. (4 Marks)
b) Explain the importance of business reports to managers. (2 Marks)
b) Explain how one can improve their reading habits. (4 Marks)
c) Describe how you can prepare for a job interview. (10 Marks)
QUESTION FIVE
a) Explain the benefits of using visual aids. (6 Marks)
b) Briefly describe THREE types of minutes. (6 Marks)
c) Describe the role of a chairman in a meeting. (6 Marks)
d) What is the most striking thing that you have learnt in this class? (2 Marks)
