UNIVERSITY EXAMINATIONS: 2017/2018
EXAMINATION FOR THE DIPLOMA IN INFORMATION
TECHNOLOGY/ DIPLOMA IN BUSINESS INFORMATION
TECHNOLOGY.
DIT 105 /DBIT 101: BUSINESS COMMUNICATION SKILLS
DATE: DECEMBER, 2017 TIME: 2 HOURS
INSTRUCTIONS: Answer Question One and Any Other Two Questions
QUESTION ONE
a) Using a well labeled diagram, describe and explain the process of communication.(10 Marks)
b) Explain four advantages and disadvantages of written communication. (8 Marks)
c) Describe five forms of written communication documents used in organizations. (5 Marks)
d) Communication experts state that listening is the toughest communication skills.
Explain this statement by;
i. Differentiating between listening and hearing. (2Marks)
ii. Describing five barriers to effective listening. (5 Marks)
QUESTION TWO
a) i) What is an interview? (2Marks)
ii) Explain four factors to consider when preparing for a meeting. (8 Marks)
b) Speaking is an art. Describe five characteristics of effective public speakers. (10 Marks)
QUESTION THREE
a) State and explain 5 advantages and disadvantages of oral communication. (10 Marks)
b) Define the term persuasion. (2 Marks)
c) Explain FOUR barriers to effective persuasion. (8 Marks)
QUESTION FOUR
a) As the head of operations, you have noticed that the basic regulations like punctuality, proper
dressing code and meeting deadlines are being ignored. Write a memo to the various
departmental heads asking them to enhance the above regulations. (10 Marks)
b) Describe the differences between Public Speaking and Conversation. (10 Marks)
QUESTION FIVE
a) State the purpose of a meeting? (5 Marks)
b) Explain the role of a chairperson in a meeting. (5 Marks)
c) Reports must possess some qualities. Explain the qualities of a good report. (10Marks)
