UNIVERSITY EXAMINATIONS: 2019/2020
STAGE III: EXAMINATION FOR DIPLOMA IN INFORMATION
TECHNOLOGY
DIT 304: PRINCIPLES OF COMPUTER SUPPORT AND
MAINTENANCE
ORDINARY EXAMINATIONS
MODE: FULL TIME/PART TIME
DATE: MAY, 2020 TIME: 6 HOURS
INSTRUCTIONS: Answer ALL Questions.
SECTION TWO (20 MARKS)
a) Define the term motherboard form factor and differentiate between the two types of form
factors [6Marks]
b) As a technician in an organization you have been called by the accounts department to
troubleshoot their two computers which have not been loading the windows operating
systems for the last two days. Give three requirements that will enable the technician to
do an effective troubleshooting [6Marks]
c) Give four symptoms of a failed memory card and state how they can be corrected
[8Marks]
SECTION THREE (20 MARKS)
a) A computer user reports that his mouse is not working correctly. As a technician give
four ways solving the problem.
[8Marks]
b) Briefly describe how you can assemble a new computer to be sold to a customer
[8Marks]
c) State any four computer items that can be configured using the BIOS setup
[4Marks]
