UNIVERSITY EXAMINATIONS: 2017/2018
EXAMINATION FOR THE DIPLOMA IN INFORMATION
TECHNOLOGY/DIPLOMA IN BUSINESS INFORMATION TECHNOLOGY
DCU100 COMMUNICATION SKILLS
DATE: AUGUST, 2018 TIME: 2 HOURS
INSTRUCTIONS: Answer Question ONE and any other TWO questions.
QUESTION ONE (30 MARKS)
a) What is Communication? Describe the process of communication, indicating clearly the role of
each constituent element? (12 Marks)
b) Explain at least five barriers to effective communication process (10 Marks)
c) Describe at least four characteristics of an effective communicator (8 Marks)
QUESTION TWO (20 MARKS)
a) Explain and give clear examples of the following forms of organizational communication
(12 Marks)
i. Upward Communication
ii. Downward Communication
iii. Horizontal Communication
iv. Diagonal Communications
b) Describe four major roles of communication in an organization (8 Marks)
QUESTION THREE (20 MARKS)
a) Describe four major theories of communication (10 Marks)
b) What is communication ethics? (2 Marks)
c) What are the key principals of ethical communication? (8 Marks)
QUESTION FOUR (20 MARKS)
a) Describe and give examples of three categories of information sources (12 Marks)
b) What factors would you consider when selecting your source of information (8 Marks)
QUESTION FIVE (20 MARKS)
a) Define the term listening and explain strategies you could use to develop effective listening
skills. (12 Marks)
b) Explain advantages and disadvantages of written communication (8 Marks )
