UNIVERSITY EXAMINATIONS: 2018/2019
EXAMINATION FOR THE DIPLOMA IN BUSINESS INFORMATION
TECHNOLOGY / DIPLOMA IN INFORMATION TECHNOLOGY
DBIT204& DIT501 PRICIPLES OF MANAGEMENT
FULLTIME/PARTTIME
DATE: NOVEMBER, 2018 TIME: 2 HOURS
INSTRUCTIONS: Answer Question One & ANY OTHER TWO questions.
QUESTION ONE
a) State the four skills for managers. (4Marks)
b) Define the term competitive advantage and explain how companies can create and sustain
competitive advantage through people. (10Marks)
c) Discuss how changing environments affect organizations. (8Marks)
d) Describe the process that companies use to make sense of the changing environments.
(6Marks)
e) How can goals motivate you as a student? (2Marks)
QUESTION TWO.
a) What is ethical and unethical workplace behaviour? (10Marks)
b) State the mission and vison of our KCA University. (4Marks)
c) Explain how a manager can make a plan that works. (6Marks)
QUESTION THREE.
a) Describe FOUR reasons why people resist change in an organization. How can mangers
make management of change easier? (12Marks)
b) Explain the advantages and pitfalls for group decision making. (8Marks)
QUESTION FOUR.
a) Describe the control process and justify if control is necessary or possible? (10Marks)
b) Explain why communication with customers is an important managerial issue.
(6Marks)
c) Differentiate between recruitment and decruitment. (4Marks)
QUESTION FIVE.
a) Describe the reasons why we study management. (4Marks)
b) List six mistakes that managers make. (6Marks)
c) How can information technology affect organizations? (10Marks)
