UNIVERSITY EXAMINATIONS: 2017/2018
EXAMINATION FOR THE DIPLOMA IN BUSINESS INFORMATION
TECHNOLOGY/ DIPLOMA IN INFORMATION TECHNOLOGY
DBIT204 & DIT501 FUNDAMENTALS OF ORGANIZATION
MANAGEMENT
FULLTIME/PARTIME
DATE: AUGUST, 2018 TIME: 1 ½ HOURS
INSTRUCTIONS: Answer question One and ANY other two questions.
QUESTION ONE
a) What is good management? (2Marks)
b) State the three levels of management and explain one key responsibility for each
(6Marks)
c) Describe some unethical acts in business. (7Marks)
d) Identify situations that can signal a problem in an organization. (5Marks)
e) Compare old and new styles of management. (10Marks)
QUESTION TWO
a) Explain how a manager can motivate his/her employees. (10Marks)
b) Describe the features of good objectives. (8Marks)
c) differentiate between Aim and Objective. (2Marks)
QUESTION THREE
a) Define the term departmentation and explain the bases of departmentation in KCA
University. (10Marks)
b) List ten mistakes that managers do. (10Marks)
QUESTION FOUR
a) Most leaders rank resistance to change among their most troublesome problems. Explain
the reasons why people resist change. (8Marks)
b) Explain the five components of the general environment. (10Marks)
c) Define the term span of control. (2Marks)
QUESTION FIVE
a) Explain the impact of IT in management practices. (10Marks)
b) Analyse the importance of control in an organization. (6Marks)
c) State four reasons why we study management. (4Marks)
