UNIVERSITY EXAMINATIONS: 2016/2017
EXAMINATION FOR THE DIPLOMA IN BUSINESS INFORMATION
TECHNOLOGY
DBIT 204 PRINCIPLES OF MANAGEMENT
DATE: AUGUST, 2017 TIME: 2 HOURS
INSTRUCTIONS: Answer Question One & ANY OTHER TWO questions.
QUESTION ONE [30 MARKS] – COMPULSORY
a) Define management and explain the four key functions of management. (10Marks)
b) Name the types of organizational resources. (6Marks)
c) Describe the challenges managers may face as they attempt to motivate their teams.
(5Marks)
d) Describe how effective communication can ease the organization of a business.
(4Marks)
e) Define the following terms (5Marks)
i. Delaying
ii. Authority
iii. Accountability
iv. Span of Control
v. Delegation
QUESTION TWO [20 MARKS]
a) Explain what skills companies look for in managers and administrators. (8Marks)
b) Explain different factors for motivation of employees. (10Marks)
c) Management principles are universal. Explain the meaning of this statement.
(2Marks)
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QUESTION THREE [20 MARKS]
a) Describe the barriers to effective planning. (10Marks)
b) State and explain briefly the characteristics of good objectives. (8Marks)
c) Differentiate between objectives and aims. (2Marks)
QUESTION FOUR [20 MARKS]
a) Explain the following roles of management. (6Marks)
i. Interpersonal
ii. Informational
iii. Decisional
b) Explain how companies can achieve competitive advantage globally. (8Marks)
c) Cite the situations that can signal a problem in an organization. (6Marks)
QUESTION FIVE [20 MARKS]
a) Managers are responsible for understanding their business environments. Explain the
components of the general environment. (8Marks)
b) Describe the characteristics of a good system. (8Marks)
c) Give TWO reasons that may cause a company to restructure. (2Marks)
d) Explain the negative impact of restructuring. (2Marks)
