UNIVERSITY EXAMINATIONS: 2017/2018
EXAMINATION FOR THE DIPLOMA IN BUSINESS INFORMATION
TECHNOLOGY
DBIT 204: PRINCIPLES OF MANAGEMENT
DATE: DECEMBER, 2017 TIME: 1 ½ HOURS
INSTRUCTIONS: Answer ANY THREE questions.
QUESTION ONE
a) Define management and describe the four key functions of management. (6Marks)
b) Explain briefly the four components of the general management. (8Marks)
c) Explain why managers have to constantly and consistently analyze the business
environment. (6Marks)
QUESTION TWO
a) Planning is a key function in management. Explain the importance of planning.
(10Marks)
b) Define the following terms
i. Span of control
ii. Delayering
iii. Power
iv. Accountability
v. Authority
(10Marks)
QUESTION THREE
a) State the vision and mission of KCA University. (6Marks)
b) Describe different ways a manager can use motivate the employees. (8Marks)
c) Why do we study management? State four reasons. (4Marks)
d) What is the most striking thing that you have learnt in this unit? (2Marks)
QUESTION FOUR
a) Define, ethical behavior. (2Marks)
b) Explain the different ways that managers can become unethical. (8Marks)
b) Explain the importance of control, (8Marks)
QUESTION FIVE
a) Describe the situations that can signal a problem in an organization. (6Marks)
b) Explain the qualities of good objectives. (8Marks)
b) Explain the different roles of management as spelt out by Henry Mintzberg.
(6Marks)
