UNIVERSITY EXAMINATIONS: 2017/2018
EXAMINATION FOR THE CERTIFICATE IN BUSINESS
INFORMATION TECHNOLOGY
CBIT 0102: BUSINESS INFORMATION MANAGEMENT
FULLTIME/PARTIME
DATE: APRIL 2018 TIME: 1 ½ Hours
INSTRUCTIONS: Answer question ONE and any other TWO questions.
QUESTION ONE (COMPULSORY: 30 MARKS)
a) Define the following terms as applicable in information management and give relevant
examples for each.
i. Data [2 Marks]
ii. Information [2 Marks]
iii. Knowledge [2 Marks]
iv. Information System [2 Marks]
b) Explain the difference between ROM and RAM. [4 Marks]
c) Discuss four desirable characteristics that information should possess in order to aid
management in organizations. [8 Marks]
d) Use a diagram to explain the three levels of management in an organization, explaining the
nature of decisions made at each level and the nature of information needed to make those
decisions. [10 Marks]
QUESTION TWO (20 MARKS)
a) Explain the difference between effectiveness and efficiency as applies to management in
organizations. [2 Marks]
b) Discuss “Processes/procedures” as a component of information systems, clearly explaining
importance of the same. [4 Marks]
c) Highlight FIVE key persons involved in any information system and explain their respective
roles. [10 Marks]
d) State the name of the below network topology and highlight it’s advantages and
disadvantages. [4 Marks]
QUESTION THREE (20 MARKS)
a) Discuss three roles of Management Information Systems in organization and give two
examples of such Information Systems. [8 Marks]
b) Explain four key tools and techniques for information security that an organization should
have in place to ensure its information is secure. [8 Marks]
c) With relevant examples, differentiate between tacit knowledge and explicit knowledge.
[4 Marks]
QUESTION FOUR (20 MARKS)
a) Explain your understanding office automation as applies to management of information in an
organization. [4 Marks]
b) In the context of computer’s system software:
i. Define an Operating System and give two examples of operating systems.
[2 Marks]
ii. Discuss three other categories of System Software. [6 Marks]
c) Highlight four differences between tailor made and off-the-shelf application software.
[8 Marks]
QUESTION FIVE (20 MARKS)
a) Explain the meaning of internal and external sources of information as used to make strategic
decisions in organizations. [4 Marks]
b) What is your understanding of competitive advantage? [2 Marks]
c) Discuss four ways in which an organization can make use of information systems to gain
advantage over its competitors in the industry. [8 Marks]
d) Explain three information security threats that organizations that use technology to manage
their information are exposed to. [6 Marks]
