UNIVERSITY EXAMINATIONS: 2019/2020
EXAMINATION FOR THE DEGREE OF BACHELOR OF BUSINESS IN
INFORMATION TECHNOLOGY
BUSS 302: SYPPLY CHAIN MANAGEMENT
FULL TIME/ PART TIME/ DISTANCE LEARNING
DATE: MAY, 2020 TIME: 6 HOURS
INSTRUCTIONS: Answer ALL Questions.
SECTION B: (20 MARKS)
a) Very few organizations deal with the final customer for a product. Most work upstream and
form one step of the supply chain, often passing materials to internal customers within the
same organization. How does the type of customer affect the organization of logistics and the
measures of customer satisfaction? (10Marks)
b) When is it good for a company to outsource? Discuss the dynamics involved in outsourcing.
(10Marks)
SECTION C: (20 MARKS)
a) People often say that you should get four or five quotations, even for repeat orders, as this
encourages competition and keeps prices low. Other people say that you should form an
alliance with one supplier so that you understand each other’s needs and can work closely
together. Which of these views do you find more persuasive? Explain your answer.
(10Marks)
b) If the flow of materials is properly coordinated there is no need for stock and, therefore, no
need for warehouses. When do you think that warehouses will disappear from the supply
chain? Discuss critically.
(10Marks)
