UNIVERSITY EXAMINATIONS: 2019/2020
EXAMINATION FOR THE DEGREE OF BACHELOR OF SCIENCE IN
INFORMATION TECHNOLOGY
BIT 2203/BCT 2205: STRATEGIC MANAGEMENT INFORMATION
SYSTEMS/ MANAGEMENT INFORMATION SYSTEMS
DISTANCE LEARNING
DATE: AUGUST, 2019 TIME: 2 HOURS
INSTRUCTIONS: Answer Question One & ANY OTHER TWO questions.
QUESTION ONE [30 MARKS]
a) Discuss the interdependence of business strategy and Information Systems in an
organization. (5 Marks)
b) Distinguish using suitable examples between decision-support systems and executive
support systems. (5 Marks)
c) What are do you understand by an Enterprise System. Describe at least two challenges in
exploiting Enterprise systems. (5 Marks)
d) In Ecommerce/ Ebusiness what is the relevance to businesses and customers of the terms
“richness” and “reach”. (5 Marks)
e) What is Business Process Reengineering and describe its relevance to an organization.
(5 Marks)
f) Discuss the main organisational issues that need to be taken into consideration when
planning, designing and implementing a new information system. (5 Marks)
QUESTION TWO
a) By making use of examples of your choice distinguish between Transaction Processing Systems,
Management Information Systems, Decision Support Systems. (6 Marks)
b) What do you understand by a business process? Using an example of your choice, how can
Information Systems help to integrate redesigned business processes within and outside an
organisation? (5 Marks)
c) Selecting hardware and software for an organisation is a technical decision as well as a
management decision. Discuss. (4 Marks)
d) How can information systems help decision makers make better decisions when the problems
are non routine and constantly changing? (5 Marks)
QUESTION THREE
a) What is Customer Relationship management System (CRM)? How does such a system add
value to an organisation and to its customers? (4 Marks)
b) suggest possible challenges in implementing group decision support systems. (6 Marks)
c) List powerful worldwide changes that have altered the business environment and brought about
the deployment of Information Systems in organisations. (5 Marks)
d) What management challenges do organisation face in choosing a Database Management
System? (5 Marks)
QUESTION FOUR
a) Discuss the interdependence of business strategy and Information Systems in an
organization. (5 Marks)
b) Distinguish between a Management Information System and a Decision Support System.
(5 Marks)
c) Discuss on four kind of organisational changes that are enabled by Information Technology.
(5 Marks)
d) Why are information systems so vulnerable to destruction, error, abuse, and system
quality problems? (5 Marks)
QUESTION FIVE
a) Distinguish using suitable examples between decision-support systems and executive
support systems. (5 Marks)
b) What is the importance of an Intranet in a Digital firm. (5 Marks)
c) How should an organisation acquire and manage the firm’s hardware and software assets.
(5 Marks)
d) How can information systems help people working in a group make decisions more
efficiently? (5 Marks)
