UNIVERSITY EXAMINATIONS: 2018/2019
EXAMINATION FOR THE DEGREE OF BACHELOR OF SCIENCE IN
INFORMATION TECHNOLOGY/ BACHELOR OF SCIENCE IN
APPLIED COMMUPING/ BACHELOR OF BUSINESS IN INFORMATION
TECHNOLOGY
BIT1104A BUSINESS COMMUNICATION SKILLS
FULL TIME/PART TIME/DISTANCE LEARNING
DATE: APRIL, 2019 TIME: 2 HOURS
INSTRUCTIONS: Answer Question One & ANY OTHER TWO questions.
QUESTION ONE
a) Identify four flows of information within an organization. Relate your answer to your
university. (8 Marks)
b) With the help of a diagram, explain the stages of the listening process. (10 Marks)
c) Explain the purposes of meetings. (6 Marks)
d) As an IT manager, write a notice to all staff inviting them for the training on the usage of the
new system. (6 Marks)
QUESTION TWO
a) Explain the four characteristics of good interviewing. (4 Marks)
b) Define the following forms of nonverbal communication and show at least an example of
effective use of each in the workplace.
(i) Chronemics
(ii) Proxemics
(iii) Eye contact
(iv) Appearance
(v) Meta communication. (10 Marks)
c) Describe the three main benefits of using visual aids in a teaching. (6 Marks)
QUESTION THREE
a) Describe the steps used in writing a formal business report. (10 Marks)
b) Explain the impact of IT in communication in business organization. (10 Marks)
QUESTION FOUR
a) Write an essay on the positive and negative effects of the use of IT in an institution of higher
learning. (10 Marks)
b) Effective speakers have confidence in themselves when speaking before people. Explain
how one can prepare for an oral presentation. (10 Marks)
QUESTION FIVE
a) Describe principles for effective persuasion. (8 Marks)
b) Employers and potential employees value communication ability more than other ability,
even more than specialized technical skills. Discuss the relevance of this statement.
(10 Marks)
c) Differentiate between verbal and non -verbal communication. (2 Marks)
