UNIVERSITY EXAMINATIONS: 2013/2014
ORDINARY EXAMINATION FOR THE BACHELOR OF SCIENCE
IN INFORMATION TECHNOLOGY
BIT 4401 KNOWLEDGE MANAGEMENT
DATE: APRIL, 2014 TIME: 2 HOURS
INSTRUCTIONS: Answer Question ONE and any other TWO
QUESTION ONE
(a) Discuss the components of knowledge management infrastructure and design.
[10 Marks]
(b) Define data mining and explain its role in knowledge management.
[5 Marks]
(c) Explain five technologies that facilitate knowledge discovery through
socialization. [5 Marks]
(d) Explain any five groupware applications for knowledge sharing [5 Marks]
(e) With the aid of examples, distinguish between tacit knowledge and explicit
knowledge. [5 Marks]
QUESTION TWO
(a) Define knowledge portal and highlight their uses in knowledge management.
[4 Marks]
(b) Discuss three critical components of knowledge management, sometimes refered
to as knowledge architecture. [6 Marks]
(c) Highlight three merits and demerits of interviewing as a tool for capturing tacit
knowledge. [4 Marks]
(d) Discuss the term “knowledge worker” in the context of the 21st century and
explain any 5 roles played by knowledge workers in modern organizations.
[6 Marks]
QUESTION THREE
(a) Explain the importance of knowledge management assessment in the
organization. [5 Marks]
(b) What role does organizational culture have in implementing a knowledge
management program in the organization? Highlight some of the cultural issues
that impede or promote knowledge sharing. [5 Marks]
(c) Knowledge management and sharing cannot happen unless you get the
environment right. Discuss the factors that influence the KM implementation in
an organization. [5 Marks]
(d) Discuss advantages of socialization as a means of knowledge externalization.
[5 Marks]
QUESTION FOUR
(a) Discuss five benefits of ICT application in knowledge management.
[5 Marks]
(b) What, in your opinion, are the implications of globalization on knowledge
management? [4 Marks]
(c) Knowledge is the only critical asset in an organisation that walks out of your door
every day. Discuss [6 Marks]
(d) What is the role of social media in knowledge management. [5 Marks]
QUESTION FIVE
(a) Discuss any five intelligents systems in knowledge management. [10 Marks]
(b) Explain why knowledge is considered a source of sustainable competitive
advantage? [6 Marks]
(c) Explain any four strategies of knowledge transfer. [4 Marks]
