UNIVERSITY EXAMINATIONS: 2014/2015
ORDINARY EXAMINATION FOR THE BACHELOR OF SCIENCE
IN INFORMATION TECHNOLOGY/BUSINESS INFORMATION
TECHNOLOGY
BIT 4401 BUSS 201 KNOWLEDGE MANAGEMENT (DISTANCE
LEARNING)
DATE: DECEMBER, 2014 TIME: 2 HOURS
INSTRUCTIONS: Answer Question ONE and any other TWO
QUESTION ONE
a) With the aid of a diagram explain the knowledge pyramid. (4 Marks)
b) Compare tacit and explicit knowledge. (6 Marks)
c) Explain FIVE factors driving the need for knowledge management in organizations.
(10 Marks)
d) Describe FIVE technologies that enable knowledge management. (10 Marks)
QUESTION TWO
a) Describe the FIVE knowledge management processes. (10 Marks)
b) Explain FIVE artificial intelligence techniques that organizations may use in knowledge management. (10 Marks)
QUESTION THREE
a) With appropriate diagram, explain the knowledge creation process (Nonaka &
Takeuchi, 1995). (12 Marks)
e) Explain FOUR knowledge management accelerators. (8 Marks)
QUESTION FOUR
a) Using appropriate examples explain any FOUR components of knowledge management infrastructure. (16 Marks)
b) Explain TWO knowledge management strategies that organizations may choose to
adopt. (4 Marks)
QUESTION FIVE
a) Explain the use of the following activities in knowledge management. (12 Marks)
i). Brainstorming
ii). After Action Review (AAR)
iii).Community of Practice (CoP)
iv).Mentor/Mentee scheme
b) Explain FOUR characteristics of organizations that have not embraced knowledge
based management. (8 Marks)
