UNIVERSITY EXAMINATIONS: 2021/2022
EXAMINATION FOR THE DEGREE OF BACHELOR OF SCIENCE IN
INFORMATION TECHNOLOGY/ BACHELOR OF BUSINESS IN
INFORMATION TECHNOLOGY
BIT 4401/BUSS 201: KNOWLEDGE MANAGEMENT
FULL TIME/PART TIME/DISTANCE LEARNING
DATE: DECEMBER, 2021 TIME: 2 HOURS
INSTRUCTIONS: Answer Question One & ANY OTHER TWO questions.
QUESTION ONE (20 MARKS)
a. Discuss the impacts of organizational structure on knowledge management.
(5Marks)
b. Explain why knowledge is considered a source of sustainable competitive advantage?
(5Marks)
c. Explain any four strategies of knowledge transfer. (4Marks)
d. Discuss the activities involved in knowledge engineering. (6Marks)
QUESTION TWO (15 MARKS)
a. Discuss how ICT can be applied in knowledge management and explain the various factors
to be considered for successful implementation of ICT.
(6Marks)
b. Knowledge architectures exist within four primary contexts that influence the impact KM
will have on the organization’s performance. Explain, (4Marks)
c. Discuss the opportunities accorded by knowledge portals in an organization and show how
they can be implemented in organizations.
(5Marks)
QUESTION THREE (15 MARKS)
a. Explain the importance of knowledge management assessment in the organization.
(5Marks)
b. What role does organizational culture have in implementing a knowledge management
program in the organization? Highlight some of the cultural issues that impede or promote
knowledge sharing.
(5Marks)
c. What are the key drivers of knowledge management? (5Marks)
QUESTION FOUR (15 MARKS)
a. With aid of examples discuss tge following types of reasoning and how they can be used
in knowledge management
i. Model based reasoning (2Marks)
ii. Constraint based reasoning (2 Marks)
iii. Case based reasoning (2 Marks)
b. Discuss the types of data mining. (5 Marks)
c. Explain the objectives of data mining. (4 Marks)
