UNIVERSITY EXAMINATIONS: 2021/2022
EXAMINATION FOR THE DEGREES OF BACHELOR OF SCIENCE IN
IT/ BBIT/SOFTWARE DEVELOPMENT/APPLIED COMPUTING/ ISF
BIT 2203/BBIT 210/BAC 1307/ BSD 1304/ BISF 1304: STRATEGIC
MANAGEMENT INFORMATION SYSTEM/ MANAGEMENT
INFORMATION SYSTEM
FULLTIME/ PART TIME/DISTANCE LEARNING
DATE: DECEMBER, 2021 TIME: 2 HOURS
INSTRUCTIONS: Answer Question One & ANY OTHER TWO questions.
QUESTION ONE (20 MARKS)
a. Briefly explain how the following information systems are used in organizations and
what level they serve within the organization
i. Decision Support Systems [2Marks]
ii. Executive support systems [2Marks]
iii. Knowledge work support system [2Marks]
b. Explain the significance of strategic planning for organizations and identify five
approaches to planning. [5Marks]
c. Discuss three mechanisms for acquiring an information system, giving an advantage and
disadvantage of each mechanism. [9Marks]
QUESTION TWO (15 MARKS)
a. A system can be said to be open or closed system, explain [2Marks]
b. Mwanzi enterprises has been in business for the last ten years and a lot of changes have
taken place in the business environment. Discuss four strategies that this enterprise can
employ to remain relevant in the business environment. [7Marks]
c. Describe six factors an organization should consider when selecting an information
system. [6Marks]
QUESTION THREE (15 MARKS)
a. Differentiate between strategic control and operational control. [4Marks]
b. How does organizational culture influence the performance of an organization?
[5Marks]
c. Discuss Earl’s multiple methodology for integrating business strategy with information
system strategy. [6Marks]
QUESTION FOUR (15 MARKS)
a. Define a system and identify the elements that make up a system. [4Marks]
b. Explain the processes of strategic information system planning. [6Marks]
c. Discuss five change management solutions for end user resistance to the implementation of
new e-business strategies and applications. [5Marks]
