UNIVERSITY EXAMINATIONS: 2016/2017
ORDINARY EXAMINATION FOR THE DEGREES OF BACHELOR OF
SCIENCE IN INFORMATION TECHNOLOGY/ BACHELOR OF
BUSINESS IN INFORMATION TECHNOLOGY
BIT 1204,BUSS 103 FUNDAMENTALS OF ORGANIZATIONAL
MANAGEMENT.
FULLTIME/PART TIME/DISTANCE LEARNING
DATE: AUGUST, 2017 TIME: 2 HOURS
INSTRUCTIONS: Answer Question One & ANY OTHER TWO questions.
QUESTION ONE
a) What is good management? (2Marks)
b) State the three levels of management. In what ways can managers at each of the three levels of
management contribute to organizational efficiency and effectiveness? (10Marks)
c) Explain how managers can compete globally. (8Marks)
d) Describe how managers can ensure that they create ethical organizational culture. (6Marks)
e) Identify situations that can signal a problem in an organization. (4Marks)
QUESTION TWO
a) For a current job or for a future job that you expect to hold, describe what your supervisor could
do to strongly motivate you to be a top performer. (10Marks)
b) Describe the features of good objectives. (8Marks)
c) Explain the meaning of Management By Objectives (MBO) (2 Marks)
QUESTION THREE
a) Define the term departmentation and explain the bases of departmentation in KCA University.
(10Marks)
b) Think of a manager of an organization whom you know and who is particularly an achiever.
What strategies does this person use to increase his good performance? (10Marks)
QUESTION FOUR
a) Most leaders rank resistance to change among their most troublesome problems. Explain the
reasons why people resist change. (8Marks)
b) Explain the five components of the general environment. (10Marks)
c) Define the term span of control. (2Marks)
QUESTION FIVE
a) Explain the recent changes in management practices. (6Marks)
b) Analyse the importance of control in an organization. (10Marks)
c) State four reasons why we study management. (4Marks)
