UNIVERSITY EXAMINATIONS: 2014/2015
ORDINARY EXAMINATION FOR THE BACHELOR OF SCIENCE
IN INFORMATION TECHNOLOGY
BIT 1204 FUNDAMENTALS OF ORGANIZATION MANAGEMENT
(DISTANCE LEARNING)
DATE: DECEMBER, 2014 TIME: 2 HOURS
INSTRUCTIONS: Answer Question ONE and any other TWO
QUESTION ONE: COMPULSORY
a) An organization can be defined in different ways but there are common features to all
organizations. Briefly discuss the features. (10 Marks)
b) According to the systems approach, an organization has four major components.
Clearly describe each of them. (8 Marks)
c) Give a brief description of the following contemporary management theories.
i). Theory Z approach
ii). Japanese management approach
iii). Total quality management (6 Marks)
d) Organizations evaluate the information they receive on four factors. Highlight the
four factors and explain the importance of each of them. (8 Marks)
QUESTION TWO
Decision making is one of the most important planning related activities that managers
undertake.
a) Describe the various kinds of decisions that managers make (6 Marks)
b) Describe the steps involved in rational decision making process. (6 Marks)
c) Outline the various potential obstacles to planning. (8 Marks)
QUESTION THREE
a) People accept the influence of leaders because these leaders have power which comes
from various sources. Clearly discuss the sources. ( 12 Marks)
b) Briefly explain the concept of situational leadership. (2 Marks)
c) Plans differ according to levels in organizations. There are strategic, tactical and
operational plans. Clearly explain how the given plans differ. (6 Marks)
QUESTION FOUR
a) Discuss Maslow’s hierarchy of needs and its applicability in organizations.
(10 Marks)
b) Highlight ten factors that can cause motivation when introduced to a job.
(10 Marks)
QUESTION FIVE
a) Human Resource Functions refer to those tasks and duties performed in organizations
to provide for and coordinate human resources. Give any five functions of Human
Resource Management. ( 5 Marks)
b) Environmental uncertainty increases or decreases as environments vary along five
basic dimensions, explain the dimensions. (5 Marks)
c) Discuss the main environmental factors that affect business organizations.
(10 Marks)
