UNIVERSITY EXAMINATIONS: 2014/2015
ORDINARY EXAMINATION FOR THE BACHELOR OF SCIENCE
IN INFORMATION TECHNOLOGY
BIT 1204 FUNDAMENTALS OF ORGANIATINAL MANAGEMENT
DATE: DECEMBER, 2014 TIME: 2 HOURS
INSTRUCTIONS: Answer Question ONE and any other TWO
QUESTION ONE
a) What is good management? (2 Marks)
b) What issues or problems would an organization encounter with a matrix
structure? (4 Marks)
c) Define the following terms (10 Marks)
-responsibility
-authority
-power
-accountability
-delayering
d) Some people argue that employees are either highly motivated or they are not, and
there is little the firm can do to change that predisposition. Do you agree? Why or
why not? (10 Marks)
e) Explain the impact of restructuring (4 Marks)
QUESTION TWO
a) Outline the importance of goals in management. (6 Marks)
b) Explain the situations that would signal a problem in business. (4 Marks)
c) Describe the steps in decision making process. (10 Marks)
QUESTION THREE
a) Define departmentation. (2 Marks)
b) Describe the different departments in your university. (8 Marks)
c) Explain the following types of power (10 Marks)
-legitimate power
-reward power
-referent power
-coercive power
-charismatic power
QUESTION FOUR
a) Suppose you are on a project team with five students, an one of team members
never shows up for your weekly meetings. Soon your project is due to be turned
in to the lecturer. You and other team members are getting concerned about this
“free rider”. How should the team deal with this problem? (4 Marks)
b) Differentiate between recruitment and selection (4 Marks)
c) Describe the four skills for managers and administrators. (8 Marks)
d) Explain briefly the four key functions of management (4 Marks)
QUESTION FIVE
a) Explain the factors that affect the businesses indirectly. (8 Marks)
b) What does it mean to be a socially responsible employer? What are the benefits
for a company that decides to give priority to its social responsibility? (6 Marks)
c) Describe one firm that has participated well in social responsibility. (6 Marks)
