UNIVERSITY EXAMINATIONS: 2012/2013
FIRST YEAR EXAMINATION FOR THE BACHELOR OF SCIENCE
IN INFORMATION TECHNOLOGY
BIT 1204 FUNDAMENTALS OF BUSINESS ORGANIZATION
DATE: DECEMBER, 2012 TIME: 2 HOURS
INSTRUCTIONS: Answer Question ONE and any other TWO
QUESTION ONE
a) As the ICT director at Excellent Faiba Ltd, you have been mandated by the Board of
Directors to implement a strong control system in order to ensure optimum utilization
of company resources. Briefly explain any five measures that you can effect in the
department. (10 Marks)
b) With the use of illustrations, demonstrate four instances in which an IT professional
can apply the principles of scientific management. (12 Marks)
c) Explain four ways that you can use to enhance and sustain ethical practices an ICT
organization of your choice. (8 Marks)
QUESTION TWO
a) You have been appointed to head panel consisting of three other senior managers in
the ICT department. The mandate of the panel is to look into employees’ complaints
concerning poor working conditions, increased pay/ remuneration and skill
requirements. advice the Board of Directors on the following aspects.
i) Five effects of working conditions on employee performance (5 Marks)
ii) An appropriate remuneration strategy (5 Marks)
iii) Five ways of motivating the employees (5 Marks)
b) In the ligIdentify two differences between a leader and a manager. (5 Marks)
QUESTION THREE
Organizations are going through a period of major technological change, which is
obviously a great challenge to management particularly in the area of employee
resistance to change. In the light of this;
a) Explain five ways that you would use to successfully implement change. (Use an
organization of your choice). (10 Marks)
b) Differentiate between transformational change and incremental change (4 Marks)
c) Explain how managerial skills assist in the successful implementation of change.
(4 Marks)
QUESTION FOUR
a) Leadership is the process of influencing others to work willingly towards an
organisation’s goals, and to the best of their capabilities. Demonstrate five ways
how in which you, the ICT Director, can improve you leadership skills. (10 Marks)
b) With the help of an illustration, explain how an effective ICT department should be
organized. (5 Marks)
c) Explain five ways in which the political environment affects the operations of the
ICT department. (5 Marks)
QUESTION FIVE
Write short notes on the following:
a) Importance of being ethical in ICT management.
b) Importance of any four principles of administrative school
c) Four reasons why organizations should not engage in social responsibility activities
d) Four ways in which ICT managers benefit from management knowledge.
e) Four effects of culture on ICT development
(20 Marks)
