UNIVERSITY EXAMINATIONS: 2017/2018
EXAMINATION FOR THE DEGREE OF BACHELOR OF SCIENCE IN
INFORMATION TECHNOLOGY/ BACHELOR OF BUSINESS
INFORMATION TECHNOLOGY/ BACHELOR OF SCIENCE IN
APPLIED COMPUTING
BIT 1204/BUSS 103: FUNDAMENTALS OF ORGANIZATIONAL MGT
FULL TIME/PART TIME/DISTANCE LEARNING
DATE: AUGUST, 2018 TIME: 2 HOURS
INSTRUCTIONS: Answer Question ONE and any other TWO questions
QUESTION ONE
a) Explain what companies look for in managers. (4Marks)
b) Define the term competitive advantage and explain how companies can create and sustain
competitive advantage through people.
(10Marks)
c) Discuss how changing environments affect organizations. (6Marks)
d) Describe the process that companies use to make sense of the changing environments.
(6Marks)
e) Explain how goal motivates you as a student? (4Marks)
QUESTION TWO
a) Using examples, differentiate between ethical and unethical workplace behaviour.
(10Marks)
b) State the mission and vision of our university. (4Marks)
c) Explain how a manager can make a plan that works. (6Marks)
QUESTION THREE
a) Describe the reasons why people resist change in an organization. How can managers
make management of change easier? (12Marks)
b) Explain the process of decision making. (8Marks)
QUESTION FOUR
a) Describe the control process and justify if control is necessary or possible? (10Marks)
b) Explain why communication with customers in an important managerial issue.
(6Marks)
c) Differentiate between recruitment and decruitment. (4Marks)
QUESTION FIVE
a) Describe the reasons why we study management. (4Marks)
b) List six mistakes that managers make. (6Marks)
c) Demonstrate 5 ways in which information technology affect organizations?
(10Marks)
