MAASAI MARA UNIVERSITY
REGULAR UNIVERSITY EXAMINATIONS 2013/2014 ACADEMIC YEAR
SECOND YEAR FIRST SEMESTER
SCHOOL OF BUSINESS AND ECONOMICS
BACHELOR OF SCEINCE HUMAN RESOURCE MANAGEMENT
COURSE CODE: BHR 203
COURSE TITLE: INTRODUCTION TO INFORMATION TECHNOLOGY
DATE:24TH APRIL 2014 TIME: 9.00AM – 12.00PM
INSTRUCTIONS TO CANDIDATES
Question ONE is compulsory
Answer any other THREE questions
This paper consists of 2 printed pages. Please turn over.
QUESTION ONE
a) Write explanatory notes on the following terms
i. Data
ii. Information
iii. Information technology
iv. Information System
v. System (10 Mks)
b) Explain the importance of information technology in Human Resource management ( 10 Mks)
c)State five human resource software contracts ( 5 mks)
QUESTION TWO
Discuss five types of information systems to support the operational level of human resource management. (15 marks)
QUESTION THREE
a) State FIVE application softwares used in business organisations (5 marks)
b) Discuss FIVE factors to consider while acquiring an application software in human resource department
(10 marks)
QUESTION FOUR
(a) Discuss telemarketing software by explaining its impact in the sales and marketing functions of an organization. (6 Marks)
(b) What is customer relationship management and what are its goals in an organization. (4 Marks)
(c) Discuss the various advantages and disadvantages of online banking. (5 Marks)
QUESTION FIVE
a) What is an application software package? (3 marks)
b) What are the advantages and disadvantages of developing information systems based on software packages? (12 marks)
