MAASAI MARA UNIVERSITY
END OF SEMESTER SUPPLEMENTARY EXAMS – JANUARY 2014
BBM 104 – PRINCIPLES OF MANAGEMENT
INSTRUCTIONS: QUESTION ONE IS COMPULSORY.
THE CANDIDATES MAY CHOOSE ANY OTHER THREE
QUESTION ONE
You are the new manager of Canton Impex. All the The other management functions are practiced, except the function of control. They say control is only practiced in organizations where employees are dishonest. You are required to:
i. Discuss the characteristic of a good control system (10 mark)
ii. Describe the concept of management by exception. (5 marks)
iii. Identify the benefits of control by exception (10 marks)
QUESTION TWO
i. What is a decision? (1 mark)
ii Using relevant examples describe the decision making process (14 marks)
QUESTION THREE
Discuss the contemporary organization structures, clearly highlighting their strengths and weaknesses (15 marks)
QUESTION FOUR
i. Distinguish between leadership and management (6 marks)
ii. Define motivation and outline the consequences of low morale (9 marks)
QUESTION FIVE
i. Discuss the various features of planning (10 marks)
ii. Describe the various human needs according to Marlow’s Hierarchy of needs (5 marks)
