UNIVERSITY EXAMINATIONS: 2018/2019
EXAMINATION FOR THE DEGREE OF BACHELOR OF BUSINESS
INFORMATION TECHNOLOGY/APPLIED COMPUTING
BBIT309 BAC BUSINESS PROCESS RE-ENGINEERING
FULL TIME/PART TIME/DISTANCE LEARNING
DATE: DECEMBER, 2018 TIME: 2 HOURS
INSTRUCTIONS: Answer Question One & ANY OTHER TWO questions.
QUESTION ONE [30 MARKS]
a. Discuss the following cooperative strategies that can be used in BPR
i. Hand-over strategy [2Marks]
ii. Trade strategy [2Marks]
iii. Pool strategy [2Marks]
b. Describe the role of corporate cultures in selecting a business partner. [4Marks]
c. Outline the relationship between Business Process Reengineering and Information
Technology. [4Marks]
d. Discuss the principles that underlie Business process reengineering. [5Marks]
e. Onyango owns a business enterprise which has not being doing well for a while, because
he has not been able to compete effectively with his competitors, what are the steps he would
take towards implementing a radical change to gain competitive advantage over his
competitors. [5Marks]
f. Briefly explain the types of bench marking that can be used by an enterprise considering a
re-engineering process. [6Marks]
QUESTION TWO
a. Give three reasons why BPR is considered as a radical change. [3Marks]
b. Discuss how organizational structure can affect the success of the BPR effort. [6Marks]
c. Briefly explain the steps that would be undertaken to reengineer for revenue. [6Marks]
d. Identify five tools that can be used in the Business re-engineering process. [5Marks]
QUESTION THREE
a. Identify the central key points of BPR. [5Marks]
c. Briefly explain the similarities between reengineering and TQM. [5Marks]
d. Discuss why BPR is seen as a process orientation from structure to process. [5Marks]
e. Differentiate between micro and macro re-engineering. [5Marks]
QUESTION FOUR
a. Discuss the following components of BPR process
i. Business drivers of reengineering [3Marks]
ii. The business reengineering process [3Marks]
iii. Business process Reengineering facilitators [2Marks]
b. Explain the function of the needs assessment team in the benchmarking process.
[2Marks]
c. Describe the common total quality management mistakes that make it impossible for
organizations to achieve process quality improvement. [10Marks]
QUESTION FIVE
a. Reengineering offers a formal method for identifying and achieving radical performance
gains. With reengineering exercises routinely producing a hundred fold performance
improvements. Reengineering is key to unlocking performance improvements in all
industries, but enterprises can initiate a more powerful process of business transformation
yielding a broader range of benefits over time.
Research suggests that business transformations occurs in 3 interdependent phases each
offering its own challenges and benefits. Discuss [10Marks]
b. Discuss the Gateways Rapid Re methodology. [10Marks]
