UNIVERSITY EXAMINATIONS: 2019/2020
EXAMINATION FOR THE DEGREE OF BACHELOR OF BUSINESS IN
INFORMATION TECHNOLOGY
BBIT 309: BUSINESS PROCESS RE-ENGINEERING
FULL TIME/PART TIME/DISTANCE LEARNING
DATE: MAY, 2020 TIME: 6 HOURS
INSTRUCTIONS: Answer ALL Questions
SECTION B: 20 MARKS
QUESTION ONE
Organizations today are facing increasing competition. The evolution of the global marketplace
has forced organizations to compete on a global scale. Success in this environment is based on an
organization’s ability to understand and satisfy customer requirements in an efficient and cost effective manner. Therefore, organizations must be responsive to change and able to adapt
quickly and efficiently to remain competitive. Because of this environment, organizations are
being forced to reevaluate their business processes and look for better ways to do things at a
lower cost One of the methods that organizations are using to reevaluate their processes is known
as business process reengineering (BPR). “This is the fundamental rethinking and radical
redesign of business processes to achieve dramatic improvements in critical, contemporary
measures of performance, such as cost, quality, service, and speed” The pressures for
reengineering are just as intense in the public sector where shrinking budgets and public pressure
for reform necessitate a change in the “business as usual” approach. There is currently a national
effort to apply many of the same principles used in the private sector to the public sector. This
effort is led by President Uhuru Kenyatta, in this call to reinvent the government, specific
recommendations are made for “reducing costs and waste; changing the way government
operates; and making government more responsive and effective. This initiative is part of an
effort to achieve savings through specific programs focused on business process improvement
such as HUDUMA centers.
1. Does the use of strategic planning, activity modeling, benchmarking, activity based costing,
and simulation result in an improved process?
2. Do these techniques contribute to improving the performance of targeted organizational
processes?
(20 Marks)
SECTION C: 20 MARKS
QUESTION ONE
In the current business landscape, the only constant is change; hence organizations should always
strive to conduct their businesses effectively and efficiently. However reengineering has not
always yielded fruitful results, as indicated by the 70% of the initiatives that have failed. The
failure rate of the reengineered initiatives partly results from the fact that “Culture eats strategy
for breakfast” Discuss
(20 Marks)
