UNIVERSITY EXAMINATIONS: 2017/2018
EXAMINATION FOR THE DEGREE OF BACHELOR OF BUSINESS IN
INFORMATION TECHNOLOGY
BBIT 209 DECISION SUPPORT SYSTEMS
DISTANCE LEARNING
DATE: DECEMBER, 2017 TIME: 2 HOURS
INSTRUCTIONS: Answer Question One & ANY OTHER TWO questions.
QUESTION ONE
a) List FOUR major components in building DSS (4 Marks)
b) Name FOUR stages in decision-making process (4 Marks)
c) Distinguish between decision-making and problem solving (4 Marks)
d) Why are spreadsheets considered as DSS tools (2 Marks)
e) State FOUR major differences between TPS and DSS (4 Marks)
f) Explain the following categories of DSS
i) Data driven
ii) Model driven
iii) Knowledge driven
iv) Document driven (12 Marks)
QUESTION TWO
a) Identify Key milestones in the history of DSS (8 Marks)
b) What are the features of a GDSS tools (8 Marks)
c) Why is prototyping a desired method for the development of DSS (4 Marks)
QUESTION THREE
a) List FIVE characteristics of Decision support systems (5 Marks)
b) State SEVEN dimensions of information quality (7 Marks)
c) Distinguish between an expert system and a decision support system (8 Marks)
QUESTION FOUR
a) Explain Business Intelligence application in decision making (4 Marks)
b) Organisations have for some time used the THREE levels in its hierarchy. What are the
characteristics of the decisions made in these levels (12 Marks)
c) Explain the goal seeking and what is scenarios as used in DSS (4 Marks)
QUESTION FIVE
a) Distinguish between inter-organisation and intra-organisation DSS (6 Marks)
b) What functionalities do the web-based DSS provide? (4 Marks)
c) State FOUR major differences between MIS and DSS (4 Marks)
d) Discuss using a suitable case study in industry of DSS decision (6 Marks)
