UNIVERSITY EXAMINATIONS: 2021
COLLEGE OF BUSINESS
ORDINARY EXAMINATION FOR BACHELOR OF
COMMERCE
BAM2201: TOTAL QUALITY MANAGEMENT (WEEKEND)
DATE: APRIL, 2021 TIME: 6 HOURS
INSTRUCTIONS: Answer ALL QUESTIONS
QUESTION ONE: (20 MARKS)
a) As the newly appointed Manager of Quality Management in an upcoming manufacturing
firm, explain to the Board of Directors the relationship between Quality Control and
Quality assurance, clearly showing the roles they play as functions in the Quality
hierarchy. (10marks)
b) Total Quality Management is not a philosophy but a management technique for
improving quality in organizations. Discuss the merits and/or demerits of this
statement. (10 marks)
QUESTION TWO: (20 MARKS)
a) Describe the principles of TQM citing the views of:
i) Edward Deming
ii) Joseph Juran
iii) Philip Crosby (10 Marks)
b) Discuss the Roles and Benefits of cross functional teams within a Quality Improvement
system in general (10 Marks)
c) Question Three
The management of food quality in a catering industry is different from management of
product quality in the manufacturing industry. Discuss (10 Marks)
