KASNEB

CPA

CS

CCP

 

PART II

SECTION 4

 

REVISION KIT

 

 

PAST EXAMINATION PAST PAPERS WITH SUGGESTED ANSWERS

 

 

 

Updated with November 2019 Examination Past paper

 

  11.0    LEARNING OUTCOMES

A candidate who passes this paper should be able to:

• Investigate on existing technologies about software and hardware to solve problems
• Display proficiency in decision making using contemporary Information systems tools
• Apply the principles of information systems development
• Use various information systems in an organisation
• Apply the knowledge of information systems for competitive advantage
• Use data communication networks, the Internet and e-commerce in optimising business opportunities
• Implement information systems’ governance and risk management principles in business
• Implement information systems legal, ethical and social issues.

CONTENT

11.1    Introduction to information communication technology (ICT)

• Overview of ICT
• Introduction to computer systems
• Computer hardware
• Computer software
• Programming languages and tools
• Information systems personnel and hierarchy
• Role of ICT in business environments
• Information centres
• Impact of ICT in business

11.2    ICT governance

• Corporate governance and ICT governance
• Policies and procedures
• ICT management practices
• Monitoring of controls and risks
• Impact on ICT compliance with professional standards and codes

11.3    Systems development

• General systems theory
• Role of management in systems development
• Systems development approaches
• Systems development life cycle (SDLC)
• Rapid applications development (RAD)
• Systems development constraints

11.4    Information systems in an enterprise

• Overview of information systems
• Components of an information system
• Types and characteristics of information systems
• Systems in a functional perspective
• Enterprise applications and the business process integration
• Management information systems resources

11.5    Enterprise Data Management

• Nature and types of information
• Attributes of information
• Files and file structure
• File organisation methods
• Database management systems
• Characteristics, importance and limitations of database systems
• Data warehousing
• Transaction processing phases in business systems
• File processing modes
• Role of data professionals in an organisation
• Business Intelligence and analytics

11.6    Data communication and computer networks

• Principles of data communication and computer networks
• Data communication devices
• Data transmission characteristics
• Types of networks
• Network topologies
• Network/internet architecture protocols
• Benefits and challenges of networks in an organisation
• Limitations of networks in an organisation
• Network security
• Cloud computing concepts, features and models
• Internet of things (IoT)

11.7    e-Commerce

• e-commerce concepts and features
• Models of e-commerce
• Impact of the internet on business
• E-commerce enabling software
• Business opportunities in e-commerce
• E-commerce infrastructure and platforms
• E-commerce payments methods
• Challenges of e-commerce
• Securing e-commerce transactions
• M-commerce and applications
• Digital marketing methods

11.8    Information systems strategy

• Overview of business strategy hierarchy
• The strategic process and information systems planning
• Development of information systems strategy
• Aligning information systems to the organisation’s corporate strategy
• Managing information systems strategy
• Information systems for competitive advantage
• Measuring organisational information systems performance
• Business process reengineering

11.9    Information systems risk and security management

• Risk management overview
• Risk assessment and analysis methodologies
• Controls and countermeasures
• Risk monitoring and communication
• Disaster recovery and business continuity planning
• Information systems security management

11.10  Legal, ethical and social issues in management information systems

• Management information systems ethical and social concerns
• The moral dimension of management information systems
• The legal issues in management information systems

11.11  Emerging issues and trends

 

CONTENT                                                                                                    PAGE

 

 

Past papers

 

1. November 2019…………………………………………………………….……………7
2. May 2019………………………………………………………………..……………………12
3. November 2018…………………………………………………………………………..16
4. May 2018…………………………………………………………………………………21
5. November 2017…………………………………………………………………………..26
6. May 2017…………………………………………………………………………………31
7. November 2016…………………………………………………………………………..35
8. May 2016…………………………………………………………………………………40
9. November 2015…………………………………………………………………………..44
10. September 2015…………………………………………………………………………..47
11. May 2015…………………………………………………………………………………51

 

Suggested answers and solutions:

 

1. November 2019…………………………………………………………….…………….54
2. May 2019………………………………………………………………..……………….70
3. November 2018…………………………………………………………….…………….83
4. May 2018…………………………………………………………………………………..107
5. November 2017…………………………………………………………….……………122
6. May 2017……………………………………………………………………………….147
7. November 2016…………………………………………………………….……………171
8. May 2016……………………………………………………………………………….188
9. November 2015…………………………………………………………….……………206
10. September 2015……………………………………………….…………………………230
11. May 2015……………………………………………………………………………….258

 

SAMPLE WORK

 

 

KASNEB

 

CPA PART II SECTION 4

CS PART II SECTION 4

CCP PART II SECTION 4

 

MANAGEMENT INFORMATION SYSTEMS

THURSDAY: 28 November 2019.                                                     Time Allowed: 3 hours.

Answer any FIVE questions.                                           ALL questions carry equal marks.

 

QUESTION ONE

(a)       You are the information systems manager for a new accounting software system that will provide monthly income statements to twenty local computer dealers.

Required:

• Explain three roles of a systems architect during the implementation of the above system.         (3 marks)
• Identify three types of processing controls in the accounting software system                                 (3 marks)
• Explain three ways the system could be used for gaining business competitive advantage . .        (3 marks)

SAMPLE WORK

KASNEB

CPA PART II SECTION 4

CS PART II SECTION 4

CCP PART II SECTION 4

 

                                       MANAGEMENT INFORMATION SYSTEMS

 

FRIDAY: 24 May 2019.                                                                     Time Allowed: 3 hours.

Answer any FIVE questions.                                            ALL questions carry equal marks.

QUESTION ONE

• Describe five major activities involved in conducting Business-to-Consumer (B2C) e-commerce.         (5 marks)
• Examine five roles of the government in the development of e-commerce in developing countries.        (5 marks)
• In the context of information system, distinguish between “strategic data” and “operational data”.         (4 marks)
• Identify six factors that might enhance successful system development.      (6 marks)

                                                                                                           (Total: 20 marks)

SAMPLE WORK

KASNEB

CPA PART II SECTION 4

CS PART II SECTION 4

CCP PART II SECTION 4

 

MANAGEMENT INFORMATION SYSTEMS

 

FRIDAY: 30 November 2018.                                                            Time Allowed: 3 hours.

Answer any FIVE questions.                                           ALL questions carry equal marks.

 

QUESTION ONE

(a)    Describe each of the following changes brought by implementing information systems in organisations:

(i)   Paradigm shift.           (2 marks)

(ii)  Rationalisation.                    (2 marks)

(b)    Explain each of the following information system maintenance techniques:

(i)   Patching.              (2 marks)

(ii)  Configuration management.       (2 marks)

(c)    A firm operates an order system that co-ordinates orders, raw materials and inventories across its three branches. Currently, the orders are processed manually at each branch and communicated to the others over the phone. The management intends to computerise the operations of the firm.

Required:

Suggest three initial Information Communication Technology (ICT) professionals who might be required and their roles.          (6 marks)

(d)    Copyright laws grant management information systems developers the exclusive privilege to produce and distribute their creative works.

Highlight six challenges that are posed to these laws by information communication technology (ICT).             (6 marks)

                                                                          (Total: 20 marks)

SAMPLE WORK

KASNEB

 

CPA PART II SECTION 4

CS PART II SECTION 4

CCP PART II SECTION 4

 

MANAGEMENT INFORMATION SYSTEMS

 

FRIDAY: 25 May 2018.                                                                      Time Allowed: 3 hours.

Answer any FIVE questions.                                           ALL questions carry equal marks.

 

QUESTION ONE

(a)      Distinguish between the following types of e-commerce:

(i)   “Social e-commerce” and “local e-commerce”.        (4 marks)

(ii)     “Mobile e-commerce” and “consumer-to-consumer e-commerce”.    (4 marks)

(b)     Citing four unique features of e-commerce, explain the significance of each feature to a business.     (8 marks)

(c)Describe the term “c-distributor” as used in e-commerce.      (2 marks)

(d)Distinguish between “digital cash” and “virtual currency” as used in digital payments. (2 marks)

(Total: 20 marks)

 

SAMPLE WORK

KASNEB

 

CPA PART II SECTION 4

CS PART II SECTION 4

CCP PART Il SECTION 4

 

MANAGEMENT INFORMATION SYSTEMS

FRIDAY: 1 December 2017.                                                               Time Allowed: 3 hours.

Answer any FIVE questions.                                           ALL questions carry equal marks.

QUESTION ONE

(a)     In a “digital firm”, any piece of information required to support key business decisions is available anytime and anywhere in the firm.

Required:

Identify four major systems that could define a digital firm.    (4 marks)

(b)     The management information system (MIS) in an organisation uses external and internal sources of information.

Required:

Describe four sources of the external information used in a management information system (MIS).          (4 marks)

(c)     ABC Business Ventures Ltd. intends to embrace information communication technology OCT) governance in the organisation.

Required:

Outline three primary and three secondary stakeholders in information communication technology (ICT) governance.   (6 marks)

(d)     A fast growing organisation has information systems that have so for not failed. Before increasing its reliance on information communication technology (ICT), the organisation’s insurer has advised the organisation to carry out a risk analysis and then plan what to do.

Required:

(i)      Explain what is meant by “risk analysis”.     (2 marks)

(ii)   Outline four criteria that could be used to select a disaster contingency plan.   (4 marks)

(Total: 20 marks)

 

SAMPLE WORK

KASNEB

 

CPA PART 11 SECTION 4

CS PART II SECTION 4

CCP PART II SECTON 4

 

MANAGEMENT INFORMATION SYSTEMS

 

FRIDAY: 26 May 2017.                                                                      Time Allowed: 3 hours.

Answer any FIVE questions.                                           ALL questions carry equal marks.

 

QUESTION ONE

(a)    Describe the following concepts as used in information systems:

(i)    Software-as-a-service (SAGS).      (2 marks)

(ii)   Open source software (OSS).      (2 marks)

(iii)  Total cost of ownership (TCO).   (2 marks)

(b)    Distinguish between the following types of information:

(i)    “Knowledge information” and “organisational information’.   (4 marks)

(ii)   “Planning information” and “control information”.  (4 marks)

(c)    Summarise three business benefits and three technical benefits that could accrue to a university from implementing an  enterprise resource planning (ERP) system.    (6 marks)

(Total: 20 marks)

KASNEB

 

CPA PART II SECTION 4

CS PART II SECTION 4

CCP PART II SECTION 4

 

MANAGEMENT INFORMATION SYSTEMS

 

FRIDAY: 25 November 2016.                                                            Time Allowed: 3 hours.

Answer any FIVE questions.                                           ALL questions carry equal marks.

QUESTION ONE

(a)   Explain two important ergonomic design features that should be considered for the following workstation items:

(i)     Keyboard.       (2 marks)

(ii)    Video display unit (VDU).       (2 marks)

(iii)   The desk.      (2 marks)

(b)   Every organisation needs controls that ensure protection of the organisation’s assets, accuracy and reliability of its records and operational adherence to management standards.

Required’

Distinguish between the following types of controls used in a computerised information system:

(i)     “General controls” and “application controls”.     (2 marks)

(ii)    “Administrative controls” and “data security controls”.  (2 marks)

(iii)   “Input controls” and “output controls”.     (2 marks)

(c)   Outline four examples of information systems based on each of the following criteria:

(i)     Functional perspective.         (4 marks)

(ii)    Constituency perspective.           (4 marks)

Total: 20 marks)

SAMPLE WORK

KASNEB

 

CPA PART II SECTION 4

CS PART II SECTION 4

CCP PART II SECTON 4

 

MANAGEMENT INFORMATION SYSTEMS

 

FRIDAY: 27 May 2016.                                                                      Time Allowed: 3 hours.

Answer any FIVE questions.                                           ALL questions carry equal marks.

 

QUESTION ONE

(a)  Distinguish between the following e-commerce business models:

(i)  “E-tailer” and “market creator”.                                                                          (4 marks)

(ii)  “Content provider” and -service provider”.                                                       (4 marks)

(b)  Explain why the use of ICT risk management techniques is becoming increasingly important in managing information systems.                                                                (4 marks)

(c)  Describe the following ethical terms as used in an information society:

(i)   Responsibility.                                                                                                   (2 marks)

(ii)  Accountability.                                                                                                   (2 marks)

(iii) Liability.                                                                                                             (2 marks)

(d)  Differentiate between a “boundary” and a “constraint” as used in system theory. (2 marks)

(Total: 20 marks)

 

KASNEB

 

CPA PART II SECTION 4

CS PART II SECTION 4

CCP PART H SECTION 4

 

MANAGEMENT INFORMATION SYSTEMS

 

FRIDAY: 27 November 2015.                                                            Time Allowed: 3 hours.

Answer any FIVE questions.                                           ALL questions carry equal marks.

QUESTION ONE

(a)   (i)  Outline six basic types of e-commerce.               (6 marks)

(ii) Identify five disadvantages of e-commerce.         (5 marks)

(b)   (i)  Describe five components of data communication.     (5 marks)

(ii) Highlight four factors which affect the performance of a computer network.  (4 marks)

(Total: 20 marks)

 

SAMPLE WORK

KASNEB

 

CPA PART II SECTION 4

CS PART II SECTION 4

CCP PART II SECTION 4

 

MANAGEMENT INFORMATION SYSTEMS

PILOT PAPER

 

September 2015.                                                                                  Time Allowed: 3 hours.

Answer any FIVE questions.                                           ALL questions carry equal marks.

QUESTION ONE

(a)   Highlight six advantages of adopting ICT in business.               (6 marks)

(b)   Outline four principal duties of the following ICT personnel:

(i)    ICT Manager.               (4 marks)

(ii)   Computer Technician.                    (4 marks)

(c)   Explain the meaning of the following ethical concepts:

(i)    Business ethics.     (3 marks)

(ii)   Technology ethics.         (3 marks)

(Total: 20 marks)

SAMPLE WORK

KASNEB

 

MANAGEMENT INFORMATION SYSTEMS

 

Wednesday: 27 May 2015.                                                                     Time Allowed 3 hours

Answer any FIVE questions

QUESTION ONE

(a)       Outline four strategic decisions which a developer of a management information system  would consider in order to achieve the systems goals and objectives.            (4 marks)

(b)       Summarize four measures that an organization could put in place to control electronic eavesdropping.                 (4 marks)

(c)       Digital divide is a major issue that public interest groups wish to eliminate in order to narrow down disparities.

Required:

• Explain the meaning of the term “Digital divide”.        (2 marks)
• Identify two causes of digital divide              (2 marks)
• Suggest two strategies that a country would take in order to minimize digital divide .          (4marks)

(d)       Different approaches could be used to develop an information system

Required:

Identify four situations where rapid application development (RAD) could be used   (4 marks)

 

SUGGESTED ANSWERS

NOVEMBER 2019

QUESTION ONE

1. Information systems manager
2. Roles of a systems architect during the implementation of the above system
3. Conducting system design activities and reviews of detailed application module specification, classes, objects, methods and other software components
4. Ensuring that architectural solutions met technical and functional requirements
5. Reviewing existing system architecture and recommending improvements and participating in engineering review to determine any ambiguities

 

SUGGESTED ANSWERS

MAY 2019

QUESTION ONE

1. Activities involved in Business-to-Consumer (B2C) e-commerce
2. Information sharing – this is through online advertisements, emails, newsgroups, company websites e.t.c
3. Ordering – a customer may use electronic mail or forms available on the company’s website to order a product from B2C site
4. Payment – credit cards, electronic cards, digital cash are among popular options that the customer has as options for paying for goods and services
5. Fulfillment – physical delivering of products or services
6. Service support – it can be in form of warrant or guarantee

 

SAMPLE WORK

SUGGESTED ANSWERS

NOVEMBER 2018

QUESTION ONE

1. Implementation of information systems
2. Paradigm shift

A paradigm shift is a major change in the concepts and practices of how something works or is accomplished. A paradigm shift can happen within a wide variety of contexts. They very often happen when new technology is introduced that radically alters the production process of a good or service

1. Rationalization

Refers to the process of streamlining operation procedures, eliminating obvious bottlenecks, so that automation can make operating procedures more efficient

SUGGESTED ANSWERS

MAY 2018

QUESTION ONE

E-commerce

1. Social e-commerce and local e-commerce

Social e-commerce is a subset of electronic commerce that involves social media, online media that supports social interaction, and user contributions to assist online buying and selling of products and services while Local e-commerce is a form of e-commerce that is focused on engaging the consumer based on his or her current geographic location.

 

SUGGESTED ANSWERS

NOVEMBER 2017

QUESTION ONE

1. Digital firm

Definition – A digital firm is one in which nearly all of the organization’s significant business relationships with customers, suppliers, and employees are digitally enabled, and key corporate assets are managed through digital means.

 

When a firm goes digital, it’s not about just adding a computer system to the mix but throwing a computer system at outdated business processes is exactly the wrong thing to do.

SAMPLE WORK

SUGGESTED ANSWERS

MAY 2017

QUESTION ONE

Information systems

1. Software-as-a-service (SAAS)

Software as a service (SAAS) is a model for the distribution of software where customers access software over the Internet. In SAAS, a service provider hosts the application at its data center and a customer accesses it via a standard web browser.

There are a few major characteristics that apply to most SAAS vendors:

• Updates are applied automatically without customer intervention
• The service is purchased on a subscription basis
• No hardware is required to be installed by the customer

SAMPLE WORK

SUGGESTED ANSWERS

NOVEMBER 2016

QUESTION ONE

1. Important ergonomic design features of workstation items

An ergonomic computer workstation is essential to any office. The science of ergonomics is about creating equipment and tools to fit the worker. An example is ergonomic furniture is designed to create maximum comfort and productivity, and works to prevent repetitive strain injuries..

Keyboard

1. Should have split keyboards to reduce stress on the wrist and be natural for arms
2. Should have adjustable angle for flexibility

SAMPLE WORK

SUGGESTED ANSWERS

MAY 2016

QUESTION ONE

Distinction between E-commerce business models

1. “E-tailer” and “market creator”

E-tailer (electronic retailing) – is a retailer that primarily uses the Internet as a medium for customers to shop for goods and/or services provided. E-tailing can include business-to-business (B2B) and business-to-consumer (B2C) sales of products and services. E-tailing requires companies to tailor their business models to capture Internet sales, which can include building out distribution channels such as warehouses, Internet webpages, and product shipping centers.

Market creator – Build digital environment where buyer and seller can meet, search for product, display products and establish prices for those products. Can serve B2B and B2C generating revenues from transaction fees. Examples include ebay, Olx etc

SAMPLE WORK

SUGGESTED ANSWERS

NOVEMBER 2015

QUESTION ONE

a)        E-commerce

i.        Basic types of e-commerce

Generally speaking, when most people think of e-commerce, they think of the purchase of goods or services by use of the internet. However, there is a more specific way to refer to the type of online transaction by the means of mentioning which e-commerce category the transfer falls under. There are six basic types of e-commerce — Business-to-Business (B2B), Business-to-Consumer (B2C), Consumer-to-Consumer (C2C), Consumer-to-Business (C2B), Business-to-Administration (B2A) and Consumer-to-Administration (C2A) — and all of them represent a different purchasing dynamic.

SAMPLE WORK

SUGGESTED ANSWERS

PILOT PAPER 2015

 

QUESTION ONE

Advantages of adopting ICT in business

1. Improved productivity
2. Increased accuracy
3. Faster data processing
4. Increased data security
5. Reduced paperwork and data cost
6. Globalization – expanded market coverage
7. Proper record keeping techniques
8. Telecommuting

SAMPLE WORK

SUGGESTED ANSWERS

MAY 2015

 

QUESTION ONE

Strategic decisions which a developer of a management information system would consider in order to achieve the systems goals and objectives

1. User needs
2. Installation cost
3. Time Frame
4. Failures of the current system

SAMPLE WORK